Telus Customer Service Contacts
Telus Communications Inc. (TCI) stands as the primary subsidiary of Telus Corporation, a prominent Canadian telecommunications leader. TCI offers an extensive array of services such as high-speed internet, voice solutions, entertainment options, video streaming, smart home technology, IPTV television, and healthcare communication solutions, catering to a diverse clientele across Canada.
Phone Number & Contact Info
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- Telus Most Popular Number
- 866-558-2273
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- [email protected]
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- Website
- www.telus.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET
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- Additional Contact numbers:
- 888-811-2323
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- Mailing Address:
- Vancouver, Canada
Telus Customer Service Overview
Telus has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 35 seconds. The shortest wait times occur on Wednesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact Telus
Customers contact Telus for various reasons. Most popular of them are questions like "What payment options are available for Telus services?", "What are the available Telus internet plans in my area?", "What are the steps to activate voicemail on my Telus phone?".
User Testimonials for Telus Support
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Post customer service phone on Google without email request.
From Alegria Fon at 10/11/24 -
On hold for 2 hours with technical support, eventually gave up. Ridiculous!
From Jamielyn Bzx at 10/02/24 -
Long wait times and multiple disconnections, despite eventually receiving help, reflect poor customer service.
From Ariyan Oyt at 10/13/24 -
Customer service was fine initially, but the tech couldn't fix the issue, leaving the problem unresolved.
From Letcher Ikg at 09/09/24 -
Helpful and gracious staff, yet issues persist after resolution attempts, leading to repeated transfers.
From Uri Qlx at 10/16/24 -
On hold or transferred all day without resolution; account closed unexpectedly; need technician for re-installation. Despicable service.
From Karys Qzf at 08/14/24
Frequently Asked Questions About Telus
Explore frequently asked questions about Telus to quickly find the information and support you need.
(TCI) is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, smart home automation and IPTV television.
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