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Tesla Motors Customer Service Contacts
Tesla Motors, founded in 2003 by Elon Musk and a group of engineers, is a pioneering electric vehicle (EV) and clean energy company based in Palo Alto, California. Renowned for its innovative electric cars, Tesla also produces battery energy storage from home to grid-scale, solar panels, and solar roof tiles. As a leader in sustainable technology, Tesla's mission is to accelerate the world's transition to sustainable energy, consistently pushing the boundaries of EV technology to enhance environmental impact and efficiency.
Phone Number & Contact Info
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- Tesla Motors Most Popular Number
- 888-518-3752
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- [email protected]
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- Website
- www.tesla.com
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- Opening Hours:
- Mon-Fri 8am-6pm, Sat 9am-5pm ET
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- Mailing Address:
Tesla Motors Customer Service Overview
Tesla Motors has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Tesla Motors
Customers contact Tesla Motors for various reasons. Most popular of them are questions like "What is Tesla Motors?", "What is the range of a Tesla vehicle?", "What is the warranty on Tesla vehicles?".
User Testimonials for Tesla Motors Support
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Service visits for repeated issues, inadequate handling of repairs, and poor cleanliness after maintenance. Overall poor follow-up on complaints.
From Shannon S Kcd at 2024-07-25 -
Good service initially, but now facing difficulties in receiving support and responses. Lost a day traveling to the Tesla agency.
From Guest-5928083 at 2024-06-17 -
Nonexistent customer service and lack of support show they disregard customer concerns.
From Katerina S Djw at 2024-04-26 -
Difficulty contacting Tesla about service issues and lack of clear guidance led to a frustrating experience.
From Tom R Jlq at 2024-09-29 -
Difficulties with communication and app messenger service, making it hard to understand leasing process. Provide a better user experience.
From Marc W Hct at 2024-09-10 -
Lack of follow-through in roadside assistance requests leaves customers frustrated, as service cases are prematurely closed without proper inspection or resolution, pushing the responsibility onto customers.
From Kis Insurancee at 2024-10-23
Frequently Asked Questions About Tesla Motors
Explore frequently asked questions about Tesla Motors to quickly find the information and support you need.
Tesla is one of the world's most valuable companies in terms of market capitalization. In October 2021, Tesla temporarily became a trillion-dollar company, the seventh U.S. company to do so. In 2023, the company led the battery electric vehicle market, with 19.9% share.
Tesla manufactures some of the basic electric components of the car, including the electric motor, the battery pack, and the charger. It also aims to make its own batteries and microchips.
Tesla is a public company, owned by shareholders, with Musk himself being the largest. Even though Tesla and Musk are almost synonymous by now, the billionaire did not originally start Tesla; it was Marc Tarpenning and Martin Eberhard who founded the company in 2003.
Tesla, Inc. is an American manufacturer of electric automobiles, solar panels, and batteries for cars and home power storage. It was founded in 2003 by American entrepreneurs Martin Eberhard and Marc Tarpenning and was named after Serbian American inventor Nikola Tesla.