The North Face Customer Service Contacts
The North Face, a highly recognized American outdoor recreation company, specializes in producing top-quality outdoor clothing, footwear, and gear designed for wilderness adventures, climbing, and casual urban use. Established in 1966, The North Face has grown to become a staple in the outdoor industry, known for its innovative technologies and commitment to sustainability. With products that cater to both extreme athletes and fashion-forward consumers, The North Face continues to inspire outdoor enthusiasts worldwide to push boundaries and explore new territories.
Phone Number & Contact Info
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- The North Face Most Popular Number
- 888-863-1968
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- [email protected]
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- Website
- www.thenorthface.com
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- Opening Hours:
- Mon-Fri 8am-7pm, Sat 9:30am-6pm ET
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- Mailing Address:
- Denver, CO
The North Face Customer Service Overview
The North Face has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact The North Face
Customers contact The North Face for various reasons. Most popular of them are questions like "What is The North Face return policy?", "What is The North Face warranty policy?", "Does The North Face offer international shipping?".
User Testimonials for The North Face Support
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Online service disappointing; virtual assistant unresponsive.
From Amela Djw at 09/07/24 -
Employees seemed perplexed and unable to solve problems; manager identified an issue, but resolution remains pending. Frustration grows without immediate communication options.
From Hanna P Icv at 04/17/24 -
Called customer services, unable to provide delivery date, waiting for an email.
From The Rowbottoms at 10/24/24 -
Shocking experience with no offered compensation for delivery mistakes. Will never shop with them again.
From Maureen Russell at 10/23/24 -
Attempted multiple calls over three days for a replacement, only to be cut off after long holds. Nonexistent support.
From Jennifer Patrick at 10/16/24 -
Poor response times and lack of communication via email and chat.
From Kate at 10/22/24
Frequently Asked Questions About The North Face
Explore frequently asked questions about The North Face to quickly find the information and support you need.
Brands :: VF Corporation (VFC)
When it comes to the manufacturing of The North Face garments, VF Corporation own manufacturing facilities in a variety of countries including China, India, Bangladesh and Vietnam and are made alongside the other brands that the company own.
The North Face, a company specializing in clothing and supplies for camping, hiking, and other outdoor activities, is standing by its Pride participation despite right-wing criticism after it featured a drag queen in an online ad.
Inspired By Mountaineers In 1964, Douglas and Susie Tompkins started The North Face, Inc. as a mail-order and retail company, selling rock climbing and camping equipment. The early years set the design standard of good quality sleeping bags, backpacks, and mountaineering tents.