Tillys.com Customer Service Contacts
Tillys.com is a premier retail destination offering a wide array of lifestyle apparel, footwear, and accessories from top brands in the surf, skate, motocross, and lifestyle apparel industries. Known for its extensive product selection and vibrant, youth-oriented fashion, Tillys.com caters to both the active sports community and casual wear market with trendy styles and high-quality merchandise. With an easy-to-navigate website and a commitment to customer satisfaction, Tillys.com provides a seamless shopping experience for those looking to capture the California lifestyle, no matter where they are located.
Phone Number & Contact Info
-
- Tillys.com Most Popular Number
- 866-484-5597
-
- Website
- www.tillys.com
-
- Opening Hours:
- Mon-Fri 8am-5pm PT
-
- Mailing Address:
Tillys.com Customer Service Overview
Tillys.com has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
User Testimonials for Tillys.com Support
-
Rude and unhelpful treatment left me frustrated after a missing shipment. My bank struggled to resolve the issue with them.
From Stacy P Tys at 2022-03-07 -
Support representative required contact with FedEx and opened a claim to process a refund for an undelivered order.
From Chara Tan at 2024-09-23 -
Multiple card charges due to shipping and billing address differences.
From Tillery at 2024-08-28 -
Disconnected by agents who can't help, plus returns are lost like they went to the Bermuda Triangle.
From Gina DeLuca at 2024-08-21 -
Kind replacement offer or refund for a tangled necklace, showing genuine customer value and support. Impressive service compared to other companies.
From Danica at 2024-07-01 -
Received a refund for only one item due to a claim of missing shoes. Investigation exceeded a month, causing frustration and loss of both shoes and $80.
From Stephanie at 2024-06-14
Frequently Asked Questions About Tillys.com
Explore frequently asked questions about Tillys.com to quickly find the information and support you need.
Tillys is headquartered in Irvine, California and currently operates 250 total stores across 33 states.
Tilly's has an average rating of 2.8 from 1451 reviews. The rating indicates that most customers are generally dissatisfied. The official website is tillys.com.
Tillys (originally known as World of Jeans and Tops and Tilly's) is an American retail clothing company that sells an assortment of branded apparel, accessories, shoes, and more. Tillys is headquartered and operated from Irvine, California. Tillys, Inc. Irvine, California, U.S.