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Toast Customer Service Contacts
Toast Inc is a leading provider of innovative Android-based point of sale (POS) and restaurant management solutions. The company's software suite is designed to enhance restaurant operations by supporting online ordering, optimizing delivery tracking, and facilitating comprehensive enterprise reporting.
Phone Number & Contact Info
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- Toast Most Popular Number
- 617-682-0225
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- Website
- pos.toasttab.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Boston, MA
Toast Customer Service Overview
Toast has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 43%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Toast
Customers contact Toast for various reasons. Most popular of them are questions like "What is Toast?", "Is Toast available internationally?", "How does Toast work?".
User Testimonials for Toast Support
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Interactions with Door Dash customer service promised a quick delivery but failed to meet expectations, leading to a refund request from the bakery.
From Robert B Mhm at 2024-04-21 -
Ignoring calls and emails, impossible conversation with a non-English-speaking supervisor, and refusal to refund despite promises highlight the poor customer service experience.
From Bobby S Eur at 2024-01-17 -
Easy to reach customer support, rare issues resolved efficiently, enhancing the value of the POS system.
From Rachel Smalling at 2024-09-29 -
Unhelpful interactions, repeated dialogues, and lengthy processes frustrate customers.
From Billy Squier at 2024-10-03 -
Told us only the restaurant could cancel our order, yet restaurant insisted they couldn't. Frustrating lack of resolution.
From Ruth Miller at 2024-09-30 -
Amazing and helpful with any issue.
From customer at 2023-03-15
Frequently Asked Questions About Toast
Explore frequently asked questions about Toast to quickly find the information and support you need.
Toast, Inc. is an American cloud-based restaurant management software company based in Boston, Massachusetts.
Toast built a $30 billion business by defying Silicon Valley and surviving a 'suicide mission' Toast [NYSE: TOST] is a cloud-based, all-in-one digital technology platform purpose-built for the entire restaurant community.
Toast announced Tuesday the promotion of the company's cofounder, chief operating officer, and co-president Aman Narang to CEO, effective Jan. 1, 2024. Narang will be replacing Chris Comparato, who has served as CEO for eight years.
Toast's Top competitors in the pos-systems category are Square, Lightspeed, Clover.