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Total Wireless Customer Service Contacts
Total Wireless is a prominent no-contract mobile phone service provider in the USA, offering affordable and flexible phone plans to meet diverse consumer needs. Known for its reliable nationwide coverage, Total Wireless utilizes one of America's largest and most dependable networks. With a variety of data plans, Total Wireless appeals to individuals seeking cost-effective solutions without compromising on quality.
Phone Number & Contact Info
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- Total Wireless Most Popular Number
- 866-663-3633
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- [email protected]
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- Website
- www.totalwireless.com
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- Opening Hours:
- Mon-Fri 8am-11:45pm ET
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- Mailing Address:
Total Wireless Customer Service Overview
Total Wireless has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 25%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes and 22 seconds. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Total Wireless
Customers contact Total Wireless for various reasons. Most popular of them are questions like "What is Total Wireless?", "How does Total Wireless work?", "What devices are compatible with Total Wireless?".
User Testimonials for Total Wireless Support
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Never resolves issues or transfers to management.
From Erica R Evb at 2022-10-07 -
Unhelpful representatives struggled to resolve a payment issue, and the number transfer was mishandled, leading to days of frustration without a solution.
From Donnie R Zrt at 2022-10-11 -
Hard-to-understand, unhelpful, and rude customer service representatives, long phone hours, repeated account info due to language barrier, and denied supervisor requests.
From Michael M Acm at 2022-09-26 -
Waiting on a refund due to extra charges and miscommunication.
From Becky S Pou at 2022-10-13 -
Great customer service experience with Total Wireless.
From Traviann L at 2022-10-05 -
Manager's disrespectful tone and lack of customer care. Suggested switching providers due to inadequate service.
From Guest-4070972 at 2022-10-12
Frequently Asked Questions About Total Wireless
Explore frequently asked questions about Total Wireless to quickly find the information and support you need.
Total Wireless is part of the Verizon Value portfolio of prepaid brands, which includes Straight Talk, Visible, Tracfone, Simple Mobile, SafeLink, Walmart Family Mobile, and Verizon Prepaid. Verizon Communications Inc.
NEW YORK, August 28, 2024 – Today, Total Wireless, a fast-growing, prepaid wireless provider on Verizon's award-winning network, is offering a new compelling promotion.
The brand worked with Hugo Collective to appeal to a Latinx audience. Total by Verizon has rebranded back to a name initial customers might recognize. The prepaid wireless brand is now Total Wireless and its latest marketing efforts are meant to appeal to a Latinx audience.
Total by Verizon offers 2 unlimited and 2 limited data plans. Total by Verizon's plans range from small to large data amounts, and each plan is deprioritized. Deprioritization means that service slows down in times of high traffic congestion.