TransferWise Customer Service Contacts
Wise, formerly known as TransferWise, is a leading fintech enterprise specializing in international money transfers. Established in January 2011 by founders Kristo Käärmann and Taavet Hinrikus, its main offices are located in London.
Phone Number & Contact Info
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- TransferWise Most Popular Number
- 888-908-3833
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- Website
- wise.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- United Kingdom
TransferWise Customer Service Overview
TransferWise has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact TransferWise
Customers contact TransferWise for various reasons. Most popular of them are questions like "Is TransferWise available in my country?", "How Do I Unsuspend My TransferWise Account?", "How Do I Restore My TransferWise Account?".
User Testimonials for TransferWise Support
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Difficulty reaching customer service through provided channels prompted frustration, leading to intervention by the Better Business Bureau, which eventually facilitated a response.
From earl v Vet at 05/08/21 -
Rude online customer service with slow response times and unclear verification processes.
From Rising Stars at 10/28/24 -
Horrible experience needing to recall a misdirected transfer. Repeated document requests, different agents starting over each time, and lack of resolution. Communication issues with outsourced support.
From Scott at 10/28/24
Frequently Asked Questions About TransferWise
Explore frequently asked questions about TransferWise to quickly find the information and support you need.
Who owns Wise? Wise started over 10 years ago, and in that time, we've raised money to help us grow. Today, Wise is owned by a number of venture capital firms that invested in us, our co-founders Kristo and Taavet, and over 4,000 current and former Wisers (employees).
Is Wise safe? Yes it is. Since 2011, more than 10 million customers have used Wise. And every month, they trust us to move their money quickly and safely.
Wise is a global technology company building the best way to move money around the world. Wise Platform is Wise - but for banks, large businesses and other major enterprises.
JPMORGAN CHASE BANK, N.A. We hold funds in cash with the banks and in assets that are deemed low risk and highly liquid in order to diversify risk and maximise liquidity.