TransUnion Customer Service Contacts
TransUnion stands as a worldwide leader in information and insights, fostering trust in international commerce. By providing a comprehensive Tru™ profile for each individual, we offer actionable insights derived from an extensive mix of digital, physical, public, and exclusive data sources, all managed with the utmost integrity.
Phone Number & Contact Info
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- TransUnion Most Popular Number
- 800-916-8800
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- [email protected]
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- Website
- www.transunion.com
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- Opening Hours:
- Mon-Fri 8am-11pm ET
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- Additional Contact numbers:
- 888-909-8872 800-493-2392 855-681-3196 800-680-7289 800-663-9980
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- Mailing Address:
- Chicago, IL
TransUnion Customer Service Overview
TransUnion has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 8 minutes and 0 seconds. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact TransUnion
Customers contact TransUnion for various reasons. Most popular of them are questions like "How Do I Cancel My TransUnion Account?".
User Testimonials for TransUnion Support
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The worst customer service I've encountered in my 80 years.
From Jim T Mwf at 09/29/24 -
Unreachable support and unreliable login processes make TransUnion's service frustrating.
From Brian L Lrc at 08/15/24 -
Speaking to a person occasionally would be real customer service!
From Oaklynn Net at 08/27/24 -
Extremely unhelpful customer support, refusing to rectify errors despite repeated requests.
From Joanne H Cov at 07/24/24 -
Manager inaccessible and call abruptly ended; dissatisfaction evident.
From Rich L Cwz at 08/06/24 -
Polite and professional support team members.
From Guest-5953436 at 06/28/24
Frequently Asked Questions About TransUnion
Explore frequently asked questions about TransUnion to quickly find the information and support you need.
TransUnion has been in the business of enabling trust for over 50 years as a credit reporting agency. Decades of stewarding and analyzing data have given us a holistic understanding of consumer identity.
Credit bureaus are used for different services, including credit reports, credit scores and tools like identity monitoring. Experian, Equifax and TransUnion are all respected, credible bureaus that are used widely.
No. TransUnion and Experian are not the same—they are two separate credit reporting bureaus. However, both TransUnion and Experian offer similar services, as they track consumer credit metrics and issue credit scores. Different lenders use different credit bureaus to access consumer credit data.
TransUnion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. Protection of that information is critical to our customers and business and this team will drive this core responsibility of the organization.