Travelocity Customer Service Contacts
Travelocity.com Inc specializes in offering comprehensive travel booking services. The platform facilitates reservations for flights, hotel stays, car hire, vacation packages, and cruise trips. Catering to a global clientele, Travelocity.com ensures a seamless travel planning experience.
Phone Number & Contact Info
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- Travelocity Most Popular Number
- 877-270-4469
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- Website
- www.travelocity.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Dallas, TX
Travelocity Customer Service Overview
Travelocity has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 40 seconds. The shortest wait times occur on Fridays, while Thursday have the longest wait times.
Top Reasons Customers Contact Travelocity
Customers contact Travelocity for various reasons. Most popular of them are questions like "What are the cancellation fees for a hotel booking with Travelocity?", "Does Travelocity offer travel insurance for bookings?", "What payment methods does Travelocity accept?".
User Testimonials for Travelocity Support
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Long hold times and unhelpful representatives characterize the interaction, culminating in a supervisor's dismissive attitude. Displeased with repetitive negative experiences and inadequate service quality.
From Larisa E Rgw at 10/06/24 -
Automated phone and chat system is ineffective, and the agent's resolution requiring additional payment was unsatisfactory. The approach felt uncaring and unhelpful.
From Lupita Lfy at 08/14/24 -
Long wait exceeding an hour without agent assistance.
From Dakarai Jpj at 09/21/24 -
Hung up on after connecting to the direct phone line, needed to talk with a live representative for assistance.
From Dorothy D Kqo at 08/05/24 -
Three-hour call with seven agents failed to resolve my reservation issue. Felt insignificant and dismissed by their team. Horrible experience.
From Lindsey McDonald at 10/17/24 -
System outage led to disconnection after initial contact. Received link to customer support, but required a $1 refundable fee, which I declined.
From M Barnett at 09/10/24
Frequently Asked Questions About Travelocity
Explore frequently asked questions about Travelocity to quickly find the information and support you need.
Travelocity is owned and managed by the Expedia Group, a leading global travel service provider. This means that when you use Travelocity, you're backed by one of the most reputable names in the travel industry.
Travelocity's main headquarters is located at 5400 LBJ Freeway Suite 500 Dallas, Texas 75240 US. The company has employees across 6 continents, including North AmericaAsiaEurope.
Expedia and Travelocity are both under the Expedia Group, Inc., which is an American travel technology company that owns and operates travel fare aggregators and travel metasearch engines, including Expedia.com, Hotels.com, Vrbo, Travelocity, Hotwire.com, Orbitz, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, ...
Travelocity is an online travel agent that sells flights, hotels, car rentals, cruises, and packages. Founded in 1996, it's one of the earliest players in the online booking game.