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TripAdvisor Customer Service Contacts
TripAdvisor, Inc. functions as a digital platform for travel exploration. This firm provides detailed travel data, insights, and user-generated reviews covering a wide array of travel choices such as hotels, bed and breakfasts, unique accommodations, holiday rentals, dining options, and various activities.
Phone Number & Contact Info
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- TripAdvisor Most Popular Number
- 866-322-5942
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- [email protected]
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- Website
- ir.tripadvisor.com
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- Opening Hours:
- Monday - Friday 9:30am - 5:00pm ET
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- Mailing Address:
- Needham, MA
TripAdvisor Customer Service Overview
TripAdvisor has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 40%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 15 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact TripAdvisor
Customers contact TripAdvisor for various reasons. Most popular of them are questions like "What Is TripAdvisor's Cancellation Policy?", "What Is TripAdvisor's Coronavirus Change or Cancellation Policy?", "How Do I Book a Trip with TripAdvisor?".
User Testimonials for TripAdvisor Support
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Ignored legal requests by tech support with no appeal process or violation reporting.
From Aleksi at 2024-10-18 -
Issue resolution involved confirming bookings across platforms. Six bookings were accessed and confirmed via customer service assistance.
From Clayton W Ygm at 2024-09-14 -
Exceptional customer service from Sam made our breakfast experience delightful.
From Philomena B Usp at 2024-09-20 -
Helen from TripAdvisor was contacted about a refund but failed to follow up.
From Sherran Rgs at 2024-09-05 -
Difficult to cancel the tour through customer service.
From Guest-6142049 at 2024-10-01
Frequently Asked Questions About TripAdvisor
Explore frequently asked questions about TripAdvisor to quickly find the information and support you need.
Tripadvisor is an online travel research company, empowering users to plan and enjoy the ideal trip.
Matt Goldberg is President and CEO of Tripadvisor Group, the largest travel guidance platform in the world. Matt has more than 20 years' leadership experience across a diversity of sectors, including travel, digital media, e-commerce, and data, where he's helped drive innovation and expansion across various businesses.
Advantages of TripAdvisor With TripAdvisor, your business gets a global reach. There are about 490 million new visitors on the website each month. This boosts your potential revenue as more travelers from around the world can spot your company on the website.