Troy-Bilt Customer Service Contacts
Description: Specializing in outdoor and garden tools, our company offers a diverse array of products designed to enhance your gardening experience. Our extensive lineup includes high-quality rototillers, lawn mowers, trimmer mowers, pressure washers, generators, and brush trimmers, all crafted to help you maintain and beautify your outdoor spaces efficiently.
Phone Number & Contact Info
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- Troy-Bilt Most Popular Number
- 800-828-5500
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- Website
- www.troybilt.com
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- Opening Hours:
- Mon-Fri 8:30m-5pm ET
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- Additional Contact numbers:
- 888-611-6708
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- Mailing Address:
Troy-Bilt Customer Service Overview
Troy-Bilt has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Troy-Bilt
Customers contact Troy-Bilt for various reasons. Most popular of them are questions like "What is the warranty period for Troy-Bilt power tools?", "Does Troy-Bilt offer attachments for their string trimmers?", "What is the recommended cutting height for my Troy-Bilt riding mower?".
User Testimonials for Troy-Bilt Support
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Struggled with a call to customer service, paid for unnecessary inspection, and faced difficulty reaching them for a replacement.
From Guest-6162581 at 10/10/24 -
Absolutely absent and unresponsive service. Received no shipping notice, resolved delivery issue myself. Item arrived damaged. Hours on hold attempting to contact for assistance. Appalled by lack of support.
From Dorothy H Udx at 05/01/24 -
Struggled with long holds and recorded messages without getting help for my unreceived order.
From Annessa Cvw at 07/10/24 -
Long hold times and incorrect order delivery.
From Loretta E Gzg at 07/09/24 -
Intelligent responses lacking, with offshore service and forwarded calls.
From Kenneth M Ruw at 06/04/24 -
Difficulty contacting support via phone and email, facing electronic responses and disconnections, and lacking order tracking or confirmation.
From James Hindle at 09/09/24
Frequently Asked Questions About Troy-Bilt
Explore frequently asked questions about Troy-Bilt to quickly find the information and support you need.
In 2001, MTD acquired Garden Way including the Troy-Bilt and Bolens brands. In 2006, MTD began building lawn equipment under the fmc brand for sale in Europe. In 2007, MTD began building the low-end lawn and garden tractors for its otherwise competitor, Toro.
Troy-Bilt® is headquartered in Valley City, Ohio, and our reliable equipment includes select products that are designed, built and tested right here in the U.S. – from Ohio and Mississippi to Tennessee and Arizona.
-Lawn Boy push mowers are made by Toro. In fact, Toro is the current owner of the Lawn Boy company. -Craftsman, Cub Cadet, and Troy-Bilt push mowers are all made by MTD.