TruConnect Customer Service Contacts
TruConnect, previously recognized as TruConnect Mobile, stands out as a distinguished American Mobile Virtual Network Operator (MVNO). Offering an extensive range of products including mobile hotspots, smartphones, and advanced 3G/4G LTE mobile data plans, TruConnect also provides versatile prepaid cell phone options for talk and text. All services are seamlessly delivered across the reliable networks of T-Mobile and Verizon, ensuring quality and connectivity for all users.
Phone Number & Contact Info
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- TruConnect Most Popular Number
- 800-430-0443
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- [email protected]
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- Website
- www.truconnect.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
TruConnect Customer Service Overview
TruConnect has an overall customer service rating of 4 out of 5. Their rate for resolving issues is 67%, and customer sentiment is satisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact TruConnect
Customers contact TruConnect for various reasons. Most popular of them are questions like "What plans does TruConnect offer?", "How Do I Cancel My TruConnect Hotspot?", "Can I use my own phone with TruConnect?".
User Testimonials for TruConnect Support
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Chat support agents avoid questions, redirect blame, and prioritize ending chats over addressing issues. Repeated inquiries remain unanswered, leading to frustration. Agents employ psychological tactics, creating a cycle of unhelpful interactions. Difficulties arise in communication, possibly due to overseas support.
From Glinda D Qag at 2024-04-12 -
Answered my question quickly online after losing my phone for 17 days.
From Willy osias at 2024-10-23 -
Friendly and approachable young lady provided quick service with a knowledgeable attitude, making the experience comfortable.
From Ana Hunter at 2024-10-24 -
Very friendly customer service, transferring my benefits seamlessly from Excess Telecom to TruConnect.
From Shaunna at 2024-10-15 -
Dismissing requests to stop emails from non-customers.
From customer at 2024-10-19 -
Big sigh of relief after TruConnect managed to retrieve my number.
From Eric E at 2024-10-07
Frequently Asked Questions About TruConnect
Explore frequently asked questions about TruConnect to quickly find the information and support you need.
TruConnect uses either Verizon's and/or T-Mobile's network depending on location. TruConnect was founded by Matthew Johnson and Nathan Johnson and provides wireless, residential and small business telecommunication services under the Sage Telecom, Telscape Communications and TruConnect Mobile brands.
Lifeline & ACP Plan FAQs TruConnect is able to offer free phone plans to our customers because of two government programs: Lifeline and the Affordable Connectivity Program (ACP). If you or your household qualifies for one or both programs you can get a monthly discount on your wireless service plan with TruConnect.
Samsung Galaxy A03s. A robust choice with a 6.5” HD IPS display for clear visuals. It features a 5 MP front camera and runs on Android, making it suitable for all standard apps. Comes with a large 5000 mAh battery, supporting extensive usage.
Can a TruConnect SIM card be used in any phone? Absolutely! A TruConnect SIM card is compatible and can be used in any phone that is GSM unlocked and open to all networks. So as long as your phone is GSM unlocked, you should be good to go!