TurboTax Customer Service Contacts
TurboTax, developed by Intuit, stands out as a premier software solution designed for the preparation of income tax returns in the United States and Canada. Originating from the creative mind of Michael A. Chipman under Chipsoft in 1984, TurboTax has evolved to become a dominant force in its niche, rivalling other key players like H&R Block Tax Software and TaxAct. The software transitioned to Intuit's portfolio in 1993, reinforcing its position at the forefront of the tax preparation software market.
Phone Number & Contact Info
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- TurboTax Most Popular Number
- 800-446-8848
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- [email protected]
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- Website
- turbotax.intuit.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-777-3066
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- Mailing Address:
TurboTax Customer Service Overview
TurboTax has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 45 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact TurboTax
Customers contact TurboTax for various reasons. Most popular of them are questions like "How Do I Access My Turbotax Account?", "How do I recover my TurboTax account?", "What forms does TurboTax support?".
User Testimonials for TurboTax Support
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Impossible to reach human support without extra fees. Automated responses loop without resolving issues. Phone robot fails to recognize customer status, then disconnects. Password issues on their site further frustrate. Worst support experience.
From Frustrated Filer at 03/30/24 -
No response from customer service and no email contact available. Refund request received an automatic non-refundable response despite no transaction authorization.
From Cesar G Gmb at 04/15/24 -
Agent Ramone couldn't assist with a refund or explain when the Deluxe package was accepted, leaving me frustrated and unable to resolve my issue.
From Candace G Ksc at 04/10/24 -
Robot responses are frustrating; human assistance needed.
From Nancy K Ahb at 09/25/24 -
Difficulty reaching live support person due to unhelpful bot responses and brief community help. Frustration from failed attempts. Suggest improvements in bot software and customer satisfaction surveys.
From Desai Seb at 10/24/24 -
Hard to contact customer service and refund application process unclear.
From Ryan H. at 10/18/24
Frequently Asked Questions About TurboTax
Explore frequently asked questions about TurboTax to quickly find the information and support you need.
Our TurboTax and Turbo teams are headquartered in sunny San Diego. The campus is proud to be recognized as a LEED Gold Certified building, signaling Intuit's commitment to sustainability.
With its intuitive design and variety of human support options, TurboTax is, in many ways, the standard for the do-it-yourself tax-prep industry. However, its products come at a price, and confident filers might find that similar offerings from competitors provide a better value.
Intuit's platform helps you achieve financial confidence with TurboTax, Credit Karma, QuickBooks, and Mailchimp. One person, one community at a time.
Out of 72 TurboTax employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping TurboTax improve their work culture. The Customer Support team, with 53% positive reviews, reports the best experience at TurboTax compared to all other departments at the company.