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Turkish Airlines Customer Service Contacts
Turkish Airlines, the national flag carrier of Turkey, stands as a global leader in aviation, renowned for its extensive network that includes more destinations than any other airline. Operating from its hub at Istanbul Airport, it connects passengers to over 300 cities across 120 countries. With a commitment to exceptional service, Turkish Airlines has consistently won awards for its onboard catering, business class offerings, and overall passenger experience, solidifying its reputation as a top choice for international travelers.
Phone Number & Contact Info
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- Turkish Airlines Most Popular Number
- 800-874-8875
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- [email protected]
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- Website
- www.turkishairlines.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- İstanbul, Türkiye
Turkish Airlines Customer Service Overview
Turkish Airlines has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 10%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 45 seconds. The shortest wait times occur on Saturdays, while Monday have the longest wait times.
Top Reasons Customers Contact Turkish Airlines
Customers contact Turkish Airlines for various reasons. Most popular of them are questions like "What Are the Baggage Fees with Turkish Airlines?", "Is there a mileage loyalty program with Turkish Airlines?", "What is the baggage allowance for infants on Turkish Airlines?".
User Testimonials for Turkish Airlines Support
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Lack of English-speaking crew hindered communication, causing stress during a chaotic rebooking process. No hotel accommodations provided, affecting elderly passengers' well-being. The inconsistency in handling the approved breathing device and subpar business class seating added to their distress.
From LAYAL B at 2024-05-30 -
No access to customer service during urgent matters, relying on a program for assistance.
From Firdavs E at 2024-08-20 -
Rude and unhelpful cabin crew, along with inadequate reimbursement for delayed baggage, added to the frustration of a disappointing business class experience.
From FRANCO BET at 2024-09-03 -
Lack of flexibility and fairness, forced to accept a flight that didn't fit plans after multiple calls, with no refund for canceled flight.
From A customer at 2024-10-21 -
Rude and unhelpful customer service during a 14-hour airport delay.
From Ezzat nasseri at 2024-10-21 -
Support request for delay compensation was rejected; comparable EU airlines would comply.
From Justin Ice at 2024-08-14
Frequently Asked Questions About Turkish Airlines
Explore frequently asked questions about Turkish Airlines to quickly find the information and support you need.
Turkish Airlines is the national flag carrier airline of Turkey. Currently, the Republic of Turkey's Prime Ministry Privatization Administration owns a 49.12% interest in THY, while 50.88% of shares are publicly traded. Turkish Airlines started its journey in 1933 with 5 airplanes.
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We fly to more countries than any other airline With great passion and ambition, we fly to almost all countries around the world. We thrive on the unique discoveries we deliver to our passengers. Turkish Airlines has engraved its name with exciting world-renowned sponsorships and advertisements.