My Profile
Twilio Customer Service Contacts
Twilio Inc., headquartered in San Francisco, California, is a leading cloud communications firm in the U.S. that offers advanced programmable communication tools. These tools enable users to manage phone calls, send and receive text messages, and execute various other communication tasks through its robust web service APIs.
Phone Number & Contact Info
-
- Twilio Most Popular Number
- No contact number available.
-
- Website
- www.twilio.com
-
- Opening Hours:
- Mon-Thu 8am-5pm CT
-
- Mailing Address:
- San Francisco, CA
Twilio Customer Service Overview
Twilio has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Twilio Support
-
No customer support with false numbers and a contact form requiring unnecessary personal information.
From Baya Lpm at 2024-08-19 -
Long waiting times and lack of response from support for login issues eventually led to frustration.
From Alanis H Mbd at 2024-07-25 -
Initially denied call activity until screenshots were provided, then claimed no responsibility for unexpected calls, which raises concerns of possible scamming.
From Steve R at 2024-10-28 -
Unable to prevent scam calls, creating trust issues.
From Robert Armstrong at 2024-10-17 -
Nonexistent customer service, especially poor for Australian users.
From Jean at 2024-10-10 -
Poor attention service with difficulties resolving issues.
From DC at 2024-10-16
Frequently Asked Questions About Twilio
Explore frequently asked questions about Twilio to quickly find the information and support you need.
What exactly is Twilio? The short answer: Twilio is a customer engagement platform used by over 300,000 global enterprises and digital disruptors plus more than 10 million developers worldwide to build unique, personalized experiences for their customers.
Twilio reviews FAQs Is Twilio a good company to work for? Twilio has an overall rating of 3.7 out of 5, based on over 1,942 reviews left anonymously by employees. 64% of employees would recommend working at Twilio to a friend and 44% have a positive outlook for the business.