TXU Energy Customer Service Contacts
TXU Energy is a prominent retail electricity provider based in Texas, offering a wide range of energy solutions tailored to meet diverse customer needs. With its commitment to renewable energy and innovative smart technology, TXU Energy ensures reliable and efficient services to over 1.7 million Texans. As a leader in the Texas energy market, TXU Energy provides competitive plans with fixed-rate and variable-rate options, alongside exceptional customer support, making it a top choice for residential and business electricity services.
Phone Number & Contact Info
-
- TXU Energy Most Popular Number
- 800-818-6132
-
- Website
- www.txu.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 800-554-2143 800-242-9113
-
- Mailing Address:
- Irving, Texas
TXU Energy Customer Service Overview
TXU Energy has an overall customer service rating of 4 out of 5. Their rate for resolving issues is 75%, and customer sentiment is satisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact TXU Energy
Customers contact TXU Energy for various reasons. Most popular of them are questions like "What is TXU Energy?", "Does TXU Energy offer renewable energy options?", "What types of energy plans does TXU Energy offer?".
User Testimonials for TXU Energy Support
-
Unhelpful support, constant blame on customers, no real assistance. Supervisors stick to the same script. Frustrating experience.
From Irene D Pax at 02/01/24 -
Disputed billing issues unresolved as cancellation claims lack phone recording proof. Frustrating experience.
From Yvonne N Znl at 12/12/23 -
Helpful and professional assistance with quick and polite answers.
From Elizabeth Vitale at 10/22/24 -
Helpful and accommodating, grateful for the support during challenging times.
From RL at 10/21/24 -
Maria's patience and thorough explanations addressed all my concerns well.
From MICHELLE PEELER-AUTRY at 09/28/24 -
Assisted in unlocking account and explaining access issue. Reviewed extension options and assistance. Amazing support!
From LISA DAVIS at 09/08/24
Frequently Asked Questions About TXU Energy
Explore frequently asked questions about TXU Energy to quickly find the information and support you need.
TXU Energy is the Retail Electric Provider (REP), Oncor is the Transmission and Distribution Utility (TDU), and Luminant is the wholesale electricity generation.
Weather is the number one cause of high bills. Significant swings in outside temperature may make your electric cooling and heating equipment operate for longer periods of time than usual.
Private equity firms KKR, TPG Capital, and Goldman Sachs Capital Partners purchased TXU in 2007; the sale became final on October 10, 2007.
CenterPoint Electricity Providers Instantly enroll for service with great electricity providers such as TXU Energy, Reliant, Direct Energy, Green Mountain, and more.