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Uber EATS Customer Service Contacts
Uber EATS is a popular food delivery service operated by Uber Technologies Inc., providing quick access to meals from a wide range of local restaurants. Users can easily order via the Uber EATS app, which offers intuitive navigation and real-time tracking of their food delivery. This platform seamlessly connects users to a variety of cuisines, enhancing dining experiences with the convenience of home delivery.
Phone Number & Contact Info
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- Uber EATS Most Popular Number
- 833-275-3287
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- [email protected]
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- Website
- www.ubereats.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- San Francisco, California, U.S
Uber EATS Customer Service Overview
Uber EATS has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 5 seconds. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Uber EATS
Customers contact Uber EATS for various reasons. Most popular of them are questions like "How Do I Buy a Gift Card from Uber EATS?", "How Do I Send Someone an Uber EATS Gift Card?", "How do I get a refund on my Uber Eats order?".
User Testimonials for Uber EATS Support
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Lack of direct contact options led to frustrating support interactions over multiple charges. Despite initial responsiveness, resolution of refund issues for canceled orders remained unsatisfactory. Continued efforts required to address unresolved charges.
From John K Rcu at 2024-08-02 -
Unprofessional behavior from support representatives, frequent hang-ups, and lack of resolution contributed to ongoing frustrations. A mysterious email falsely claimed issue resolution, which was not the case.
From Mr J Itd at 2024-10-08 -
Rude and unhelpful service agents hindered issue resolution.
From Desmond B at 2024-09-25 -
App assistance denied refund despite clear evidence; repeated attempts failed. Costly and unprofessional experience. Video evidence eventually acknowledged, but support remains dismissive. Waiting for refund feels futile.
From Elliott J Pkl at 2024-10-12 -
Denied refund request; representative unhelpful in locating order.
From Queen G Sop at 2024-10-11 -
Interactions feel automated and unhelpful, with inconsistency in responses causing frustration and stress. Multiple agents gave conflicting information and refused to assist after the purchase. Contact support often to resolve account issues.
From Ashley P Vsf at 2024-09-20
Frequently Asked Questions About Uber EATS
Explore frequently asked questions about Uber EATS to quickly find the information and support you need.
If you're an Uber for Business customer, you and all your employees get access to highly rated premium support agents, available 24/7. You can contact Support through live chat or in-app support. In the US, phone support is available by calling 800-253-9377.
Are DoorDash and Uber Eats the Same Company? DoorDash and Uber Eats are two entirely different companies. DoorDash is its own powerhouse, founded in 2012.
At the time of writing, the average salary of a delivery rider for Uber Eats is £10.65 per hour in the UK. However, this can vary from anything between £7-20 according to a survey by Indeed. Based on a 37.5-hour week spread over five days, at £10.65 per hour, you should make, on average, £18,144.30 take home per annum.
Pierre-Dimitri Gore-Coty is the Senior Vice President of Delivery, responsible for Uber Eats and the company's grocery and other on-demand delivery offerings, overseeing business strategy and operations in thousands of cities globally.