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Ubiquiti Networks Customer Service Contacts
Ubiquiti Networks, Inc. is a prominent American technology company renowned for its high-performance networking technology for service providers and enterprises. Offering a diverse range of products including wireless networking devices, routing and switching gear, and IoT devices, Ubiquiti is known for combining innovative technology with user-friendly functionality at competitive prices. The company's intuitive UniFi platform allows for seamless management of their networking hardware, making it a top choice for professionals and tech enthusiasts seeking reliable and scalable networking solutions.
Phone Number & Contact Info
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- Ubiquiti Networks Most Popular Number
- 408-942-3085
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- Website
- ui.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- New York, NY
Ubiquiti Networks Customer Service Overview
Ubiquiti Networks has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 40%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Ubiquiti Networks
Customers contact Ubiquiti Networks for various reasons. Most popular of them are questions like "What is the warranty on Ubiquiti Networks products?", "What products does Ubiquiti Networks offer?", "What is the default username and password for Ubiquiti Networks devices?".
User Testimonials for Ubiquiti Networks Support
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Response time for customer service needs improvement, as a 10-day wait for an RMA postal code is unreasonable.
From Roberto L Ifk at 2024-09-16 -
Unable to contact any department or chat with support. Replacement delays with no updates. Avoid them.
From Gus A Qrb at 2024-09-10 -
Backup need essential while servicing under warranty, as refunds become void if product isn't returned within 14 days.
From Guest-6050521 at 2024-08-15 -
No direct contact with Tech Support, plus a fee required for assistance.
From Guest-5983940 at 2024-07-13 -
Incorrect support contact number leads to frustration and inconvenience.
From Garth H Xht at 2024-05-14 -
Poor customer support, with only automated responses and no assistance for technical issues.
From Armen Nes at 2024-04-01
Frequently Asked Questions About Ubiquiti Networks
Explore frequently asked questions about Ubiquiti Networks to quickly find the information and support you need.
Robert J. Pera (born March 10, 1978) is the founder of Ubiquiti Networks, Inc. a global communications technology company that Pera took public in 2011. In October 2012, Pera also became the owner of the Memphis Grizzlies of the National Basketball Association.
What does Ubiquiti Inc® do? Ubiquiti Inc® develops high performance networking technology for service providers and enterprises. Our technology platforms focus on delivering highly-advanced and easily deployable solutions that appeal to a global customer base in underserved and underpenetrated markets.
How was Ubiquiti hacked? The Ubiquiti data breach occurred when former employee Nickolas Sharp allegedly used a Surfshark VPN account to hide his IP address while accessing the company's AWS servers and GitHub repositories, stealing gigabytes of confidential data.
Ubiquiti total employee count in 2024 was 1,515, a 43.06% increase from 2023. Ubiquiti total number of employees in 2023 was 1,059, a 6.86% decline from 2022. Ubiquiti total number of employees in 2022 was 1,137, a 7.03% decline from 2021.