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Ultra Mobile Customer Service Contacts
Ultra Mobile is a prominent telecommunications company renowned for providing cost-effective mobile phone services tailored to the needs of international communities in the United States. Specializing in prepaid cell phone plans, Ultra Mobile offers unlimited national and international talk and text, along with generous data allowances, at competitive prices. Their services leverage the expansive T-Mobile network, ensuring reliable coverage and high-speed connectivity to keep customers connected both domestically and abroad.
Phone Number & Contact Info
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- Ultra Mobile Most Popular Number
- 888-777-0446
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- [email protected]
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- Website
- www.ultramobile.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Costa Mesa, California, U.S
Ultra Mobile Customer Service Overview
Ultra Mobile has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Ultra Mobile
Customers contact Ultra Mobile for various reasons. Most popular of them are questions like "What are the available Ultra Mobile plans?", "What network does Ultra Mobile use?", "Is Wi-Fi calling supported by Ultra Mobile?".
User Testimonials for Ultra Mobile Support
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Contacted customer service about an expired card despite a valid date. Awaiting response for five days.
From Guest-6013109 at 2024-07-27 -
Nobody answering when trying to contact support is frustrating.
From Rezaul i Ufm at 2024-07-09 -
Can't contact customer service after suspension, despite recent recharge.
From Frank A Sec at 2024-05-29 -
Customer service took 25 minutes to inform me there was no refund on the plan.
From Angela S Suu at 2024-05-31 -
Terrible experience due to unresolved issues and unhelpful response.
From Elisheba Quo at 2024-01-19 -
Very patient and understanding, a stark contrast to T-Mobile's stubborn approach.
From Guest-5965424 at 2024-07-04
Frequently Asked Questions About Ultra Mobile
Explore frequently asked questions about Ultra Mobile to quickly find the information and support you need.
Reynolds and founder Glickman both served on the board of directors for The Michael J. Fox Foundation and Glickman was impressed with how Reynolds handled marketing for Deadpool. In March 2023, T-Mobile US agreed to acquire Mint Mobile and Ultra Mobile for up to $1.35 billion.
Ultra Mobile runs on the T-Mobile 5G network. Check your coverage below to ensure you'll always have wireless service in your area.
Ultra Mobile is a mobile virtual network operator (MVNO) on T-Mobile's 4G LTE and 5G networks, and speeds will be deprioritized and potentially throttled when the network is busy.
Ultra Mobile (NASDAQ: TMUS), the wireless provider with international benefits included on all plans, announced today that it's removing all high-speed data caps on its unlimited plans. This means Ultra customers can now stream, browse and connect freely on the T-Mobile 5G network, America's fastest 5G prepaid network.