United MileagePlus Customer Service Contacts
United MileagePlus is the acclaimed loyalty program of United Airlines, designed to reward frequent flyers with a range of benefits and travel perks. Members can earn miles through airline travel, credit card spending, and partnerships with numerous hotels, car rental services, and retailers. These accumulated miles can be redeemed for airline tickets, upgrades, hotel stays, car rentals, and more, making it an ideal program for business and leisure travelers alike. Joining United MileagePlus empowers travelers to make the most of their travel experiences while enjoying exclusive member benefits.
Phone Number & Contact Info
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- United MileagePlus Most Popular Number
- 800-421-4655
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- [email protected]
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- Website
- www.united.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
United MileagePlus Customer Service Overview
United MileagePlus has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 20%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact United MileagePlus
Customers contact United MileagePlus for various reasons. Most popular of them are questions like "What is the MileagePlus Explorer Card?", "What are the benefits of MileagePlus Premier status?", "What is the baggage policy for MileagePlus members?".
User Testimonials for United MileagePlus Support
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Agent provided flight rebooking but initial support contact was frustrating; long hold times and disconnections occurred. Offered compensation vouchers were rendered ineffective due to further delays. Request for baggage handling proved inefficient, with missing bags complicating the experience further.
From James S Bdx at 08/05/24 -
Misunderstood by service, accused of lying about my situation; options were forfeiting miles or a delayed refund. Unsatisfactory resolution took an hour.
From Braleigh Jfr at 10/20/24 -
Terrible customer service experiences included unresponsive phone line, malfunctioning kiosks, and long service desk queues. United Club access issues compounded frustration during rerouting efforts. Hotel and food vouchers were misleading, and system errors affected check-in and seat assignments. Inferior service was evident, and improvements are needed.
From michael s Spb at 02/14/24 -
Lengthy waits before speaking to a representative, only to be transferred after another 20-minute hold, create frustration. Automated systems failing to recognize certain address formats exacerbate the issue.
From Matthews Zyh at 08/12/24 -
Frustrating experience with limited human assistance and reliance on scanners, especially hard for older adults. One helpful employee made a difference.
From Priscilla M Jdv at 08/27/24 -
Incompetent customer service with poor communication; transferred to Priceline without notice, which provided better assistance.
From Rob Kuck at 09/23/24
Frequently Asked Questions About United MileagePlus
Explore frequently asked questions about United MileagePlus to quickly find the information and support you need.
The accrual of miles and Premier qualifying credits, redemption of awards and provision of benefits through the United MileagePlus program, including the Premier program, are subject to change and are subject to the rules of the MileagePlus program.
United MileagePlus is the frequent flyer program for United Airlines. The airline loyalty program is free to join and is known for its wide range of award travel destinations, excellent economy award availability and a variety of ways to earn and redeem miles.
For general MileagePlus assistance, including account information and password reset, please contact MileagePlus General Customer Service at 1-800-421-4655 or click here. For general United Airlines questions, including flight information, please contact United Customer Service at 1-800-864-8331 or click here.
United Personal Credit Cards Earn MileagePlus® award miles through our great selection of United credit card products from Chase.