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Universal Studios Hollywood Customer Service Contacts
Universal Studios Hollywood, located in Los Angeles, California, is a renowned film studio and theme park that offers an immersive entertainment experience. Known for its exhilarating rides based on blockbuster movies, captivating live shows, and a real working movie studio, it's a must-visit destination for movie enthusiasts and thrill-seekers alike. Visitors can explore the iconic Wizarding World of Harry Potter, go behind the scenes on the world-famous Studio Tour, and experience heart-pounding rides like Jurassic World – The Ride. Universal Studios Hollywood brings your favorite films and characters to life, making it an unforgettable adventure for all ages.
Phone Number & Contact Info
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- Universal Studios Hollywood Most Popular Number
- 800-864-8377
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- [email protected]
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- 100 Universal City Plaza, Universal City, CA 91608
Universal Studios Hollywood Customer Service Overview
Universal Studios Hollywood has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 14 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Universal Studios Hollywood
Customers contact Universal Studios Hollywood for various reasons. Most popular of them are questions like "Is there parking available at Universal Studios Hollywood?", "What are the operating hours of Universal Studios Hollywood?", "Are pets allowed inside Universal Studios Hollywood?".
User Testimonials for Universal Studios Hollywood Support
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Lack of clear communication and guidance from staff, especially regarding smoking areas, led to frustration. Poor signage adds to the difficulty. This feels like inadequate service for paying customers.
From Guest-6037096 at 2024-08-08 -
Customer service was unable to offer compensation beyond adjusting our ticket package despite admitting an IT error. Refund processing is delayed, taking several weeks. The experience and handling felt inadequate for a company of this size.
From Kathleen B Ilt at 2024-02-16