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UpWork Customer Service Contacts
Upwork Inc. (Upwork) runs a digital marketplace that links businesses with freelancers and agencies for diverse project needs. This platform serves as a hub where companies can discover and engage skilled professionals for a range of services including web and software development, design, creative tasks, and customer support.
Phone Number & Contact Info
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- UpWork Most Popular Number
- No contact number available.
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- Website
- www.upwork.com
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- Opening Hours:
- Mon-Fri 8:30am-7pm ET
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- Mailing Address:
- San Francisco, CA
UpWork Customer Service Overview
UpWork has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for UpWork Support
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Lazy staff, reliance on bot responses, and lack of human interaction define UpWork's customer service.
From Roman K Zzc at 2024-10-17 -
Poor handling of cancellation requests and unexpected fees create frustration.
From Guest-6088471 at 2024-09-07 -
Poor communication and unhelpful response from support regarding account issues and withheld payments.
From Nicolette N Zpk at 2024-10-09 -
Experiencing unresolved withdrawal issues and frustration due to lack of live agent support and irrelevant automated responses.
From Ahmed L Raz at 2024-09-30 -
Many weeks dealing with withdrawal issues and being unable to re-link a card left no choice but to use the most expensive option.
From Sunny Hvn at 2024-09-23 -
Responses remain pending, raising concerns about potential client loss due to delays.
From Mary W Cgh at 2024-09-27
Frequently Asked Questions About UpWork
Explore frequently asked questions about UpWork to quickly find the information and support you need.
What is Upwork? Upwork is the world's work marketplace where businesses of all shapes and sizes go to find the expert independent talent they need for their projects. In 2022, 39% of the U.S. workforce engaged in some amount of freelancing.
It is important to debunk any misconceptions about its legitimacy; Upwork is not a scam but rather a legitimate marketplace that facilitates remote work opportunities. Freelancers on Upwork offer a diverse array of skills, from graphic design and writing to software development and marketing.
Upwork provides access to wide-ranging jobs for independent professionals posted by clients from around the world. Find projects for graphic designers, software development specialists, freelance writers, online marketing experts, and more.
How does Upwork make money? We charge freelancers and agencies a 10% freelancer service fee on their earnings.