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US Bank Customer Service Contacts
US Bank, officially known as U.S. Bancorp, is a leading financial services corporation based in Minneapolis, Minnesota. Established in 1863, it ranks as the fifth-largest banking institution in the United States, offering a comprehensive range of banking, investment, mortgage, trust, and payment services products to millions of consumers, businesses, and government entities across the nation. With its robust online and mobile banking platforms, US Bank provides secure and convenient options for managing financial accounts, enhancing user experience and accessibility.
Phone Number & Contact Info
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- US Bank Most Popular Number
- 800-872-2657
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- [email protected]
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- Website
- www.usbank.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-365-7772 800-285-8585 877-978-7446 877-838-4347
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- Mailing Address:
- Minneapolis, MN
US Bank Customer Service Overview
US Bank has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 12 seconds. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact US Bank
Customers contact US Bank for various reasons. Most popular of them are questions like "What are the benefits of using a US Bank Visa card?", "How Do I Close My US Bank Account?".
User Testimonials for US Bank Support
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Lack of support during financial struggles, requiring payment delays before discussing hardship plans and offering no arrangement details.
From Rick L Vkp at 2024-08-13 -
Rude and incompetent representative, Bryan, failed to address an older customer's tech needs and hung up. Subsequent staff resolved the issue after extra work.
From Diania Nky at 2024-06-06 -
Horrible and incompetent customer service. Acknowledging defrauding claims and long hold times.
From Sascha at 2024-10-23 -
Informed of notification but email never arrived, and response from the bank felt dismissive, claiming nothing could be done.
From Linda F. at 2024-06-10 -
Issues with external payments met with unhelpful responses; no available assistance for resolution.
From J. Greg Vick at 2024-10-21 -
No response from support despite multiple claims of eligibility for a bonus after fulfilling requirements. Customer service verified account but offered no resolution.
From Krish Amin at 2024-10-01
Frequently Asked Questions About US Bank
Explore frequently asked questions about US Bank to quickly find the information and support you need.
No. As of December 31, 2023, the Federal Reserve Statistical Release for Large Commercial Banks shows that Bank of America was the second largest commercial bank in the nation, while U.S. Bank ranked fifth. Bank of America also has more branches — 3,781 compared to U.S. Bank's 2,308.
Is U.S. Bank part of U.S. Bancorp? Yes, U.S. Bancorp [NYSE: USB] is the publicly traded parent company of U.S. Bank. While we often use U.S. Bancorp in formal documents and corporate filings, U.S. Bank is what you'll see on branches, app stores, national television commercials and much more.
U.S. Bank is a subsidiary of U.S. Bancorp, a U.S.-based bank holding company headquartered in Minneapolis, Minnesota and founded in 1863. U.S. Bank has been a subsidiary of U.S. Bancorp since it was established as a separate division of the company in 1863.
U.S. Bank is the fifth-largest bank in the U.S. by assets, according to the Federal Reserve. It has over 2,200 branches across 26 states, over 4,500 ATMs and a wide selection of consumer deposit accounts. U.S. Bank customers also have access to its mobile app.