US Mint Customer Service Contacts
The US Mint is the sole authorized manufacturer of legal tender coinage in the United States, responsible for producing circulating, numismatic, and bullion coins. Established in 1792, it operates under the Department of the Treasury and plays a crucial role in the nation's currency system. With facilities in multiple locations, including Philadelphia, Denver, San Francisco, and West Point, the US Mint also offers tours and educational resources, providing valuable insights into the coin production process and American history.
Phone Number & Contact Info
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- US Mint Most Popular Number
- 800-872-6468
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- Website
- www.usmint.gov
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-723-7906
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- Mailing Address:
- Washington, D.C.
US Mint Customer Service Overview
US Mint has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact US Mint
Customers contact US Mint for various reasons. Most popular of them are questions like "What is the US Mint's return policy?", "Are there any restrictions on purchasing US Mint products?", "What forms of payment does the US Mint accept?".
User Testimonials for US Mint Support
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Difficult login and checkout process with failed attempts is frustrating. Product was sold out before successful login attempt.
From Guest-3507287 at 04/22/22 -
Lack of service and accountability is frustrating.
From Bryan at 10/16/24 -
Delayed refund process and lack of effective assistance after multiple calls; promises of escalation not fulfilled.
From Fendall O'Keefe at 04/11/24 -
Waited 45 minutes on hold with no follow-up or shipping information for a 2,000 coin order, which was never received or shipped.
From Rick Gore at 10/27/21 -
Very poor service when attempting checkout. Numerous failures and lack of availability afterwards are disappointing.
From Rusty Hathaway at 08/12/21
Frequently Asked Questions About US Mint
Explore frequently asked questions about US Mint to quickly find the information and support you need.
The United States Mint is the government agency that makes coins! Coins are small, metal discs that people use as money. The Mint makes sure people in the U.S. have coins to spend, save, or collect.
Try watching this video on www.youtube.com, or enable JavaScript if it is disabled in your browser. The Mint does not sell bullion coins directly to the public. Instead, the Mint distributes the coins through a network of official distributors called “authorized purchasers”.
Additionally, the US Mint produces a range of commemorative coinage that transcends their intrinsic metal value. Whether collected by collectors or investors, gold US Mint coins have a high purchase and resale value due to their historic and aesthetic value.