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USAA Customer Service Contacts
USAA, or the United Services Automobile Association, is a premier financial services company renowned for its dedication to serving military members, veterans, and their families. Established in 1922, USAA offers a comprehensive range of products including insurance, banking, investment services, and retirement planning. Known for its exceptional customer service and community involvement, USAA stands out as a trusted provider, committed to supporting the financial wellbeing of the military community.
Phone Number & Contact Info
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- USAA Most Popular Number
- 800-531-8722
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- [email protected]
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- Website
- www.usaa.com
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- Opening Hours:
- Mon-Fri 8am-5pm CT
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- Additional Contact numbers:
- 800-531-6095 800-771-9960 210-531-8722
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- Mailing Address:
- San Antonio, TX
USAA Customer Service Overview
USAA has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 15 seconds. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact USAA
Customers contact USAA for various reasons. Most popular of them are questions like "What are the fees associated with USAA investment accounts?", "Does USAA offer mortgage loans?", "What is the maximum daily ATM withdrawal limit for USAA accounts?".
User Testimonials for USAA Support
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Help was always available, but now they neglect when most needed.
From Guest-827911 at 2016-04-11 -
Nonexistent follow-up and lack of assistance have compounded financial hardship and stress.
From Kelli A Ekx at 2024-07-17 -
Experiencing consistently rude staff and excessive wait times, often needing 2-4 hours over multiple days to obtain a simple document, which competitors provide in minutes without phone calls.
From Eon Fontes-May at 2024-10-24 -
Multiple calls to customer service resulted in no clarity regarding fund holds, leaving essential needs unmet.
From Don Hodges at 2024-10-15 -
Unresponsive and unsympathetic when asked to release funds urgently needed for essential expenses.
From MICHELLE at 2024-10-23 -
No response from support for two days left me stranded after a breakdown.
From Natalie Kramer at 2024-10-19
Frequently Asked Questions About USAA
Explore frequently asked questions about USAA to quickly find the information and support you need.
USAA, a diversified financial services group of companies, is among the leading providers of insurance, investments and banking products to members of the U.S. military, veterans who have honorably served and their families.
USAA earned 5 stars out of 5 for overall performance. NerdWallet's ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
USAA membership is primarily reserved for military service members and their families. If you're not eligible for USAA insurance, we can still serve you through the USAA Insurance Agency. It's dedicated to helping you get a great mix of coverage, pricing and service from nationally known companies.
San Antonio, TX - Headquarters.