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Vanilla Visa Card Customer Service Contacts
Vanilla Visa Card is a popular prepaid card provider, offering versatile gift card solutions for consumers seeking a flexible spending alternative to traditional debit and credit cards. These prepaid cards, available in various denominations, are ideal for gifting, online shopping, and managing budgets without the need for a bank account. With widespread acceptance at millions of locations worldwide that accept Visa, Vanilla Visa Cards simplify transactions while providing secure and convenient payment options.
Phone Number & Contact Info
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- Vanilla Visa Card Most Popular Number
- 855-686-9513
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- [email protected]
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- Website
- www.vanillagift.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-571-1376
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- Mailing Address:
Vanilla Visa Card Customer Service Overview
Vanilla Visa Card has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 11 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact Vanilla Visa Card
Customers contact Vanilla Visa Card for various reasons. Most popular of them are questions like "How Do I Recover Access to My Vanilla Visa Card?", "Are there any fees associated with my Vanilla Visa Card?", "Where can I use my Vanilla Visa Card?".
User Testimonials for Vanilla Visa Card Support
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Difficulties reaching support, long wait times, and cumbersome refund processes.
From Scam victim at 2024-10-26 -
Hold placed on card after a decline, requiring a replacement.
From Jeff at 2024-10-13 -
Long wait times for support, multiple calls needed. Replacement card sent after three months, initially to the wrong address, and then issued for a lower amount.
From Random Test at 2024-10-11 -
Requested additional card information without resolving the issue.
From johanna at 2024-09-22 -
Overseas representatives are constant, with no chance to reach a US representative. Emails remain unanswered.
From lulub at 2024-05-01 -
Hung up on twice by support before agreeing to send another replacement card. Frustrating and untrustworthy experience.
From Bassist at 2024-06-18
Frequently Asked Questions About Vanilla Visa Card
Explore frequently asked questions about Vanilla Visa Card to quickly find the information and support you need.
Owned by InComm Payments, a leading provider of prepaid products and payment technology solutions, Vanilla Gift stands as a testament to InComm's commitment to providing convenient and accessible options for both gift givers and recipients.
All Cards/Virtual Accounts are issued by Sutton Bank and distributed and serviced by InComm Financial Services, Inc., which may be contacted by phone at 1-833-322-6760 or by mail at P.O. Box 826, Fortson, Georgia 31808.
They are owned and run by Incomm. They are the largest provider of gift cards (vanilla direct and others like target) and are notorious for blocking MiDs (merchant IDs so that whey get there decline fees every time the cards are declined.
(1-800-847-2911)