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Vans Customer Service Contacts
Vans stands as the quintessential brand for action sports shoes, embodying originality and creative spirit since its inception in 1966. The brand has consistently promoted a profound connection with the broader community by emphasizing its core values across four main pillars: action sports, music, art, and street culture, thereby cementing its legacy in these vibrant domains.
Phone Number & Contact Info
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- Vans Most Popular Number
- 855-909-8267
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- Website
- www.vans.com
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- Opening Hours:
- Mon-Fri 8am-7pm PT
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- Additional Contact numbers:
- 888-691-8889
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- Mailing Address:
- Costa Mesa, CA
Vans Customer Service Overview
Vans has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 10%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
User Testimonials for Vans Support
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Service deleted twice; ten percent discount refunded.
From Jessica R Hzq at 2024-08-19 -
Communication completely shut down, with phone service redirecting to online communication and vice versa.
From Maureen W Pvv at 2023-12-18 -
Unable to reach customer service by phone after several attempts. Order status unknown and unresolved.
From Guest-5467808 at 2023-12-26 -
Horrible service. Required multiple pictures and personal info, only to call it normal wear and tear. Disappointing.
From MC at 2024-10-15 -
Customer service refused to address quality issues with shoes, offering no support.
From CMB at 2024-09-20 -
Poor service experience, with issues not resolved. Disappointing follow-up, leading to a decision to switch brands.
From Hans Macgruber at 2024-10-01
Frequently Asked Questions About Vans
Explore frequently asked questions about Vans to quickly find the information and support you need.
Vans :: VF Corporation (VFC)
Vans shoes are manufactured in countries like China, Vietnam, Indonesia, and Malaysia, where production costs are lower compared to the United States.
CEO Bracken Darrell, who took the reins in July of 2023, has been working to get the Denver-based company on solid footing following a lengthy period of contraction that has included weakness at virtually all of the company's segments, from outdoor to active.
Brands :: VF Corporation (VFC)