Verizon Wireless Prepaid Customer Service Contacts
Verizon Wireless Prepaid is a leading provider of no-contract mobile phone services, offering flexible plans and affordable access to Verizon's top-rated network. Catering to a diverse range of needs, Verizon Prepaid enables customers to enjoy the benefits of Verizon’s extensive coverage without a long-term commitment. With options including unlimited data plans, family discounts, and customizable data allowances, Verizon Wireless Prepaid stands as a smart choice for consumers seeking quality and convenience in their mobile service.
Phone Number & Contact Info
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- Verizon Wireless Prepaid Most Popular Number
- 888-294-6804
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- [email protected]
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- Website
- www.verizon.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-538-2686
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- Mailing Address:
Verizon Wireless Prepaid Customer Service Overview
Verizon Wireless Prepaid has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 14 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Verizon Wireless Prepaid
Customers contact Verizon Wireless Prepaid for various reasons. Most popular of them are questions like "What are the coverage areas for Verizon Wireless Prepaid?", "What are the available refill options for Verizon Wireless Prepaid?", "What is the cost of international calling with Verizon Wireless Prepaid?".
User Testimonials for Verizon Wireless Prepaid Support
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Roman was really helpful when I needed assistance, even though I struggled with voice recognition systems.
From Trapper Dym at 10/23/24 -
Long delays and misleading information from support about service reactivation, despite full payment, cause significant frustration.
From Anna S Lky at 03/10/24 -
Long waits and complicated automated systems make it frustrating to get human customer support. Multiple prompts and delays are common. Good luck to anyone needing assistance.
From Christopher B Xit at 12/28/23 -
Apology received for agent's mistake; refund processed but mistakenly harassed over unpaid balance. Now, seeking steps to file a complaint.
From Yoodlyn P at 03/06/24 -
Helpful in explaining return process and sending a return label, but apologized for service termination error. Still pressured me for payment despite their mistake.
From Yoodlyn P Fnf at 03/06/24 -
Lied about the bill and shut down service falsely, creating frustration.
From Anna S Lky at 03/09/24
Frequently Asked Questions About Verizon Wireless Prepaid
Explore frequently asked questions about Verizon Wireless Prepaid to quickly find the information and support you need.
With Verizon Prepaid, you pay ahead for the service you want each month. Choose from prepaid plans for mobile phones, data-only devices, and connected smartwatches.
Visible Service LLC, doing business as Visible by Verizon, and known simply as Visible, is an American all-digital prepaid mobile virtual network operator (MVNO) and brand wholly-owned by Verizon.
What should I do if I can't use the refill card or PIN to add money to my prepaid account? If you can't use a refill card or PIN to add money to your account, contact Prepaid Customer Service at 888-294-6804.
TracFone Wireless, Inc. Topp Telecom, Inc. In 2021, Verizon acquired TracFone Wireless from América Móvil in a transaction valued at around $6.9 billion. TracFone's portfolio of brands were integrated into the Verizon wireless business.