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Virgin Media Customer Service Contacts
Virgin Media is a leading provider of broadband, TV, mobile, and home phone services in the United Kingdom. Known for its ultrafast broadband speeds and innovative technology, Virgin Media offers a range of flexible and customer-centric telecommunications solutions. As a part of Liberty Global, one of the world’s largest international TV and broadband companies, Virgin Media is committed to enhancing digital experiences and connectivity across the UK. Whether for streaming, gaming, or digital communication, Virgin Media empowers customers with cutting-edge services and exceptional customer support.
Phone Number & Contact Info
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- Virgin Media Most Popular Number
- 0845 4541111
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- [email protected]
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Virgin Media Customer Service Overview
Virgin Media has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Thursday have the longest wait times.
Top Reasons Customers Contact Virgin Media
Customers contact Virgin Media for various reasons. Most popular of them are questions like "How Do I Recover My Virgin Media Account?", "How Do I Change My Account Name with Virgin Media?", "How Do I Cancel My Virgin Media Order?".
User Testimonials for Virgin Media Support
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Hours spent contacting customer service only to deal with delays and long hold times for a faulty stream box replacement that never arrived.
From Kameryn Cbw at 2024-10-26 -
Great communication experienced over the years. Always reliable support.
From Gene Uwo at 2024-10-25 -
Useless support, zero urgency in resolving issues, broadband outage over a week.
From ellie lyons at 2024-10-28 -
Spending an entire day with unhelpful support, which led to creating new email accounts without resolving the issue, highlights a lack of training in basic troubleshooting. Solutions like resetting accounts or guiding password changes were missing.
From Ian laxton at 2024-10-28 -
Hopeless at providing answers about appointments, timeframe, and refund details, leading to frustration.
From Amy Curtis at 2024-10-28 -
Shocking and unavailable service at crucial times, lacking 24/7 support.
From Kat Hughes at 2024-10-26