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Vivint Customer Service Contacts
Vivint is a leading smart home technology provider, renowned for its comprehensive range of home automation and security solutions. With a focus on enhancing the safety and convenience of modern living, Vivint offers state-of-the-art products including smart locks, cameras, lighting, and thermostats, all integrated via the intuitive Vivint Smart Home App. This innovative company ensures homeowners enjoy a seamless and connected living experience, making it easier to manage their homes from anywhere in the world.
Phone Number & Contact Info
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- Vivint Most Popular Number
- 800-216-5232
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- Website
- www.vivint.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-715-3291
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- Mailing Address:
- 3311 N Interstate Hwy 35 Ste 101, Austin, TX 78722
Vivint Customer Service Overview
Vivint has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Vivint
Customers contact Vivint for various reasons. Most popular of them are questions like "How long is the warranty for Vivint products?", "Does Vivint offer professional monitoring services?", "Is Vivint compatible with other smart home devices?".
User Testimonials for Vivint Support
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Unhelpful responses, noise in calls, and charges for service visits frustrate support interactions. Difficult tech communication compounds issues, requiring at-home presence for resolution.
From Vivint Hater at 2024-04-03 -
Slow response times and unresolved communication issues. Emails unanswered and broken review links. Frustratingly lengthy process to address complaints.
From Caelyn Nro at 2024-03-15 -
On hold for 40 minutes to speak to a supervisor.
From Cynthia Boddie at 2024-10-10 -
Prompt response to billing inquiries and resolving issues related to credit card charges.
From Paul E. at 2024-10-17 -
Worst customer service ever, they only care about getting you under contract.
From Penny Lucero at 2024-10-18 -
Great phone interactions and a prompt, friendly team make for a positive experience!
From Sharon Caldwell at 2024-10-15
Frequently Asked Questions About Vivint
Explore frequently asked questions about Vivint to quickly find the information and support you need.
Vivint hasn't admitted any wrongdoing but agreed to a $9.75 million settlement to resolve the FCRA class action lawsuit settlement. Under the terms of the settlement, class members can receive a $1,200 payment for each account created with their stolen credit information that was subject to collection efforts.
Vivint hasn't admitted any wrongdoing but agreed to a $9.75 million settlement to resolve the FCRA class action lawsuit settlement. Under the terms of the settlement, class members can receive a $1,200 payment for each account created with their stolen credit information that was subject to collection efforts.
Monitoring & Pricing Overview for Vivint Vivint's monitoring service can cost anywhere between $30 to $50 per month, which is about the same range as ADT but a little more expensive than SimpliSafe.
What was the settlement about? The FTC alleged that Vivint helped unqualified customers get financing for home security products by misusing other people's credit reports. As a result, people who had never interacted with the company found Vivint accounts on their credit reports.