Vodafone (Germany) Customer Service Contacts
Vodafone Germany is a leading telecommunications provider, offering a wide range of services including mobile phone plans, broadband internet, and digital television. As a subsidiary of the global Vodafone Group, it ranks as one of Germany's largest mobile operators, boasting extensive 4G LTE and 5G network coverage. Vodafone Germany is renowned for its innovative solutions in connectivity and its commitment to enhancing customer experiences through cutting-edge technology and high-quality service.
Phone Number & Contact Info
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- Vodafone (Germany) Most Popular Number
- No contact number available.
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- Website
- en.wikipedia.org
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- Opening Hours:
- Mon-Fri 8am-8pm ET
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- Mailing Address:
- Düsseldorf, Germany
Vodafone (Germany) Customer Service Overview
Vodafone (Germany) has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Vodafone (Germany)
Customers contact Vodafone (Germany) for various reasons. Most popular of them are questions like "What is Vodafone's coverage in rural areas?".
User Testimonials for Vodafone (Germany) Support
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Rude customer service representatives disconnect calls.
From Ciearra Mps at 10/21/24 -
Spending 45 minutes with an unhelpful representative who suggested a roaming package that didn’t work, leaving my wife unable to make calls during our holiday.
From Virgal Nme at 10/04/24 -
Inconsistent billing despite promised discounts, unresolved by customer service despite repeated assurances. Delayed internet connection setup despite prior arrangements, with no action recorded, causing frustration and inconvenience. Requesting refund and compensation.
From Sonika R Xlm at 08/05/24 -
Assurances from customer service proved ineffective; multiple visits couldn't resolve billing issues. Calls to cancel service faced delays and misinformation, causing further frustration. Compensation requested for unresolved problems and lack of service.
From Sonika R Xlm at 08/05/24 -
Unresolved issues and dissatisfaction lead to considering a switch to another provider.
From Guest-6039789 at 08/10/24 -
Unable to contact Vodafone for over 24 hours due to service outage; online chat attempts futile.
From Emmalin Hoy at 06/06/24
Frequently Asked Questions About Vodafone (Germany)
Explore frequently asked questions about Vodafone (Germany) to quickly find the information and support you need.
German carriers Vodafone and 1&1 confirmed they have launched their national roaming partnership to offer mobile communications across the country. Last year, both operators had already agreed in a preliminary contract to work together starting this summer.
As of the third quarter of 2021, Vodafone GmbH has more than 31 million mobile customers in Germany, making it the third-largest provider of mobile phone services in Germany.
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