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Vonage Customer Service Contacts
Vonage, an American cloud communications provider, operates under the umbrella of Ericsson. Established in 1998 originally as Min-X, Vonage is headquartered in Holmdel Township, New Jersey, and specializes in delivering residential telecommunications services utilizing Voice over Internet Protocol (VoIP) technology.
Phone Number & Contact Info
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- Vonage Most Popular Number
- 732-944-0000
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- [email protected]
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- Website
- www.vonage.com
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- Opening Hours:
- Mon-Fri 9am-12am, Sat 9am-8:30pm ET
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- Mailing Address:
Vonage Customer Service Overview
Vonage has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 38%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Vonage
Customers contact Vonage for various reasons. Most popular of them are questions like "How Do I Recover a Locked Vonage Account?", "How Do I Cancel Vonage?", "How Do I Dispute a Bill with Vonage?".
User Testimonials for Vonage Support
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Long wait to connect with support, but resolved bill payment successfully.
From Michael A Lxl at 2024-03-19 -
Unhelpful customer support, with agents hanging up or giving basic solutions, but one agent showed exceptional effort.
From Guest-5641544 at 2024-02-21 -
Friendly and informative representative easily resolved my concern, even lowering my bill.
From Francie Yxu at 2023-12-21 -
Transferred multiple times, I found customer service unhelpful, leading to ongoing issues.
From VonMarie G at 2023-05-23 -
Complex service tree with no real person, leading only to online messaging, wasting time with numerous questions.
From Sarah B Rgo at 2023-01-30 -
Non-existent support makes cancellation difficult.
From Hemlata P Wts at 2022-11-28
Frequently Asked Questions About Vonage
Explore frequently asked questions about Vonage to quickly find the information and support you need.
Vonage offers two unified communications platforms for businesses that integrate communications services, such as video conferencing, voicemail transcription, and desktop sharing, using voice as a platform.
AT&T is the latest telco to collaborate with Vonage, the cloud-based communications platform business that Ericsson acquired for $6.2bn in July 2022 and which is developing a global network API platform that the Swedish vendor believes is critical to its long-term future.
Companies using Vonage Business Cloud for Call Center include: Farmers Insurance, a United States based Insurance organisation with 21000 employees and revenues of $15.19 billion, Parcel Force UK Part of the Royal Mail Group, a United Kingdom based Transportation organisation with 6500 employees and revenues of $2.00 ...