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VRBO Customer Service Contacts
VRBO, short for Vacation Rentals by Owner, is an online marketplace that connects property owners with travelers looking for vacation rental homes. Founded in 1995, VRBO has grown into a trusted global platform that offers a wide variety of accommodations, from apartments and condos to villas and cabins. The company emphasizes a secure booking process and provides users with features such as user reviews and a property rating system, making it easier for travelers to find the perfect rental for their next getaway. With a focus on family and group vacations, VRBO tailors its services to enhance the experience of staying together in private and comfortable settings.
Phone Number & Contact Info
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- VRBO Most Popular Number
- 877-228-3145
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- [email protected]
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- Website
- www.vrbo.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Austin, TX
VRBO Customer Service Overview
VRBO has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 28 seconds. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact VRBO
Customers contact VRBO for various reasons. Most popular of them are questions like "What Is VRBO's Cancellation Policy?", "How Much Is the Processing Fee with VRBO?", "What are the payment options available on VRBO?".
User Testimonials for VRBO Support
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Emergency contact numbers were out of service, delayed callbacks, and no responsibility for refunds. VRBO advised emailing the homeowner, who offered a refund only if they left early. Poor issue handling and communication overall.
From Dennys O at 2023-08-14 -
Disappointed in service and treatment, with unresolved refund issues and double charges. Cancelation attempt denied.
From Zinora K at 2024-06-07 -
Interest from support faded with no resolution. Lack of manager callback and feedback survey after requests. Frustration intensified by automated promotional email.
From Torrey H Akk at 2024-04-18 -
No explanation for a reoccurring booking, no refund, and double charges. Blame passed between support and accommodation with no resolution.
From Jo at 2024-10-18 -
Special thanks to Olivier, Gabrielle, and Jesse for trying to resolve the issue.
From Amber Bant at 2024-07-04 -
No support in securing refunds despite confirmation. Left sorting and funding alternative accommodation ourselves. Awaiting response.
From Mr M Hughes at 2024-09-15
Frequently Asked Questions About VRBO
Explore frequently asked questions about VRBO to quickly find the information and support you need.
Vrbo is the vacation rental division within Expedia Group, the world´s travel platform. As part of Expedia Group, we are part of a global network of sites that operate in 70+ countries and reach 750 million monthly visits to help boost your earning potential.
Vrbo is short for Vacation Rentals by Owner, and it's a website that does exactly what it sounds like. Vrbo is an online vacation rental site where property owners can list their homes for rent, travelers can book them and Vrbo handles the transaction.
Vrbo has host-only fees, while Airbnb has a split-fee option that distributes the cost between host and guest. While all Airbnb service fees are taken as a percentage of the booking subtotal, Vrbo has an annual fee as well as a pay-per-booking option.
The amount of money you can make from Vrbo depends on various factors such as location, property size, and demand. On average, Vrbo hosts can earn between $20,000 to $40,000 per year per property. However, top properties in high-demand areas can earn significantly more.