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VW Credit Customer Service Contacts
VW Credit, Inc., a wholly-owned subsidiary of Volkswagen Group of America, specializes in providing financial services to Volkswagen and Audi dealers and their customers across the United States. Offering a comprehensive range of financing options, including loans and leases, VW Credit helps facilitate vehicle purchases and leasing, enhancing the overall buying experience. With a focus on customer satisfaction, VW Credit integrates innovative financing solutions to meet the diverse needs of modern consumers, making it easier to own or lease new and certified pre-owned vehicles.
Phone Number & Contact Info
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- VW Credit Most Popular Number
- 800-428-4034
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- [email protected]
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- Website
- www.vw.com
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- Opening Hours:
- Mon-Fri 8am-10pm ET
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- Mailing Address:
VW Credit Customer Service Overview
VW Credit has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 9 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact VW Credit
Customers contact VW Credit for various reasons. Most popular of them are questions like "Can I transfer my VW Credit account to someone else?", "What are the options for ending my VW Credit lease early?".
User Testimonials for VW Credit Support
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Slow response time and lack of urgency when addressing security concerns from a supervisor.
From Guest-6087025 at 2024-09-06 -
Lack of response and acknowledgement from customer service after a contract concludes. Avoiding taken complaints seriously.
From Edward Hill at 2024-08-27 -
Lack of care and attention to resolving issues, ignoring directives to provide information, even after being contacted again by FOS.
From KP at 2023-10-04 -
Difficulties communicating with customer service, as they failed to collect the final payment despite sending multiple identical letters. Frustration mounted when they warned about potential credit score impact.
From Paul at 2023-11-28 -
Poor service experience with long wait times and call drops.
From BA H at 2022-04-11 -
Long wait times and repetitive security questions with no progress in resolving issues.
From Charles Denny at 2022-11-01