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Waste Management Customer Service Contacts
Waste Management, Inc. is a leading North American environmental services provider, specializing in comprehensive waste and recycling services. As an industry leader, the company focuses on innovative waste solutions aimed at sustainability, reducing environmental impact, and promoting recycling and resource recovery. Waste Management serves millions of residential, commercial, and industrial customers, offering services that include trash collection, recycling, and landfill management. Their commitment to technology and environmental stewardship positions them as a critical player in advancing sustainable waste management practices.
Phone Number & Contact Info
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- Waste Management Most Popular Number
- 866-797-9018
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- Website
- www.wm.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-545-4560 800-553-1902 800-593-9529
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- Mailing Address:
- Houston, TX
Waste Management Customer Service Overview
Waste Management has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 38 seconds. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Waste Management
Customers contact Waste Management for various reasons. Most popular of them are questions like "What types of waste does Waste Management handle?", "How Do I Setup Service for Waste Management?", "Does Waste Management offer bulk waste pickup services?".
User Testimonials for Waste Management Support
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Difficult to navigate support options online; phone support lacked friendliness and helpfulness, with minimal guidance provided.
From Ben T Azo at 2024-09-12 -
Denied missed service and required $75 cancellation fee. Auto-pay leaves no option to halt payment. Speaking to a real person is nearly impossible, and those reached are often rude.
From Gary S Dvq at 2024-09-21 -
Impossible to contact a real person for assistance, leading to unresolved complaints.
From Paul H Xmw at 2024-06-10 -
No phone return, customer service unaware of identity. Received bin in poor condition.
From Shevonne Booker at 2024-05-27 -
Terrible customer service with little regard for customer needs.
From A E at 2024-10-18 -
Difficulty in speaking with a real person and dissatisfaction with vague chat responses regarding service issues.
From Laura Polk at 2024-10-02
Frequently Asked Questions About Waste Management
Explore frequently asked questions about Waste Management to quickly find the information and support you need.
A waste management company takes care of a company's waste by recycling it or disposing of it. A responsible waste management company will do everything in its power to reuse the waste.
1998 fraud scandal as it is known today. The reason why the Waste Management, Inc. 1998 scandal occurred was in an attempt to meet predetermined earnings targets by expanding profits and pushing down or foregoing expenses. Revenues were not increasing as fast as they should have been.
We serve more than 20 million residential, commercial, industrial and municipal customers through our Collection, Landfill, Transfer, Recycling and Other lines of business.