Weber Customer Service Contacts
Weber Inc. is a renowned manufacturer of outdoor grills and accessories, known for revolutionizing the art of barbecuing with its innovative products. Founded in 1952 by George Stephen, Weber has grown to become a leader in the global market, offering a wide range of high-quality charcoal, gas, and electric grills. With a commitment to enhancing grilling experiences, Weber also provides an extensive selection of grilling tools, recipes, and mobile applications, making it a go-to brand for both amateur and professional grillers worldwide.
Phone Number & Contact Info
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- Weber Most Popular Number
- 800-446-1071
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- [email protected]
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- Website
- www.weber.com
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- Opening Hours:
- Mon-Fri 7am-10pm CT
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- Additional Contact numbers:
- 800-265-2150
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- Mailing Address:
- Palatine, IL
Weber Customer Service Overview
Weber has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Weber
Customers contact Weber for various reasons. Most popular of them are questions like "What is the warranty on Weber products?", "What is the return policy for Weber products?", "Where can I find Weber recipes?".
User Testimonials for Weber Support
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Called customer service and sent pictures, received SS cleaner but nothing more offered.
From Jack D Fvz at 05/04/24 -
Dismissed by support, feeling desperate as a handicapped individual needing grill cover replacement.
From Susan P Xth at 09/21/24 -
Historically the best service; never a problem getting parts replaced, but disappointed this time.
From Susan P Xth at 09/22/24 -
Informed about design changes and received email confirmation for a back-order part after seeking clarification, though customer service quality could improve.
From Christo Pne at 08/31/24 -
No response after complaint and follow-up. Calls to customer service only resulted in complaint being forwarded with no resolution or timeline offered. Frustrating lack of support.
From Bob C Tyk at 08/19/24 -
First class, timely, professional support. Excellent backup service.
From sss007 at 09/13/24
Frequently Asked Questions About Weber
Explore frequently asked questions about Weber to quickly find the information and support you need.
Weber-Stephen Products LLC, the world's premiere manufacturer of charcoal and gas grills and accessories strongly advocates that our employees are our greatest asset. They have an active and important role in our company's growth and success.
WEBER is a globally active company. The strong roots of the company are still in Wolfratshausen in Upper Bavaria (Germany) today. With manufacturing and sales subsidiaries in Germany, France, USA, Italy, Czech Republic and China, WEBER sees itself as a global player.
Made In The Heart Of America. We were proudly founded in the USA. It's where we created the kettle grill in 1952 and our famous Flavorizer bars in 1985. We may be a global brand nowadays, but we still design, manufacture and discover new grilling possibilities right here in the USA.
Proudly Made in the Chicago Suburbs All of our grills are designed and engineered by a team at our Chicago headquarters, and every day our wide assortment of grills roll off the manufacturing lines at our plant in Huntley, Illinois.