Weight Watchers Customer Service Contacts
Weight Watchers, now known as WW International Inc., is a global wellness company that promotes weight loss and healthy living through a comprehensive diet program tailored to individual needs. Founded in 1963, the company has evolved to offer a variety of tools and support, including meal plans, fitness routines, and personal coaching. WW's approach focuses on sustainable lifestyle changes, emphasizing a holistic view of diet, exercise, and mental well-being to help members achieve their health goals.
Phone Number & Contact Info
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- Weight Watchers Most Popular Number
- 800-651-6000
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- [email protected]
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- Website
- www.weightwatchers.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- New York, NY
Weight Watchers Customer Service Overview
Weight Watchers has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes and 44 seconds. The shortest wait times occur on Mondays, while Friday have the longest wait times.
Top Reasons Customers Contact Weight Watchers
Customers contact Weight Watchers for various reasons. Most popular of them are questions like "What is the Weight Watchers Freestyle program?", "How to Change My Weight Tracking Day with Weight Watchers?", "Are there any food restrictions on the Weight Watchers program?".
User Testimonials for Weight Watchers Support
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Helpful and friendly, resolved issues efficiently and more.
From Guest-5913554 at 06/10/24 -
Support interaction felt disrespectful, leaving me frustrated and dissatisfied after being transferred to the care team.
From Guest-5682565 at 03/06/24 -
Long wait times and unhelpful resolution during cancellation attempts, leading to frustration.
From Patricia K Xkg at 01/04/24 -
Customer service falsely assured me of a canceled membership, yet I continue to be billed monthly.
From Beth at 03/03/24 -
Poor customer service experienced when trying to resolve unauthorized charges. Received only a partial refund despite overcharging.
From gaye melendez at 04/17/24 -
Jeannine and the customer service team were unhelpful.
From Dave at 05/25/23
Frequently Asked Questions About Weight Watchers
Explore frequently asked questions about Weight Watchers to quickly find the information and support you need.
FAST FACTS: About Weight Watchers International, Inc. Ownership: Weight Watchers is a publicly owned company traded on the New York Stock Exchange. Prinicpal Subsidiary Companies European Investment firm Artal Luxembourg purchased 80 percent of the company from H.J. Heinz in 1999.
Winfrey owns about 1.1 million shares of WW International, representing a 1.43% stake in the company, according to data provider FactSet. At the current stock price, that's worth $2.5 million.
WW is adapting to changes in the weight loss industry by closing or relocating many in-person studios and shifting towards virtual support options. Despite these significant changes, WW remains committed to supporting its members' weight loss goals.
Also on Tuesday, WeightWatchers published its latest financial figures, which showed a net loss of $88.1m (£69.6m) for the last three months of 2023, more than twice as much as the same period the previous year.