Wellcare Healthplans Customer Service Contacts
Wellcare Healthplans, Inc., a renowned provider in the healthcare industry, offers specialized health insurance products primarily focused on Medicaid and Medicare services, including Medicare Prescription Drug Plans (Part D), Medicare Advantage, and Medicaid managed care plans. Dedicated to delivering quality healthcare solutions, Wellcare Healthplans emphasizes comprehensive wellness and preventive services to millions of members nationwide. With a commitment to fostering healthy communities, Wellcare ensures easy access to affordable and effective healthcare, making it a trusted choice for individuals and families seeking reliable health coverage.
Phone Number & Contact Info
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- Wellcare Healthplans Most Popular Number
- 866-687-8878
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- Website
- www.wellcare.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Tampa, FL
Wellcare Healthplans Customer Service Overview
Wellcare Healthplans has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Wellcare Healthplans
Customers contact Wellcare Healthplans for various reasons. Most popular of them are questions like "How Do I Cancel My Wellcare Healthplans?", "How Do I Cancel My Wellcare Health Plan?", "What services are covered under my Wellcare Health Plan?".
User Testimonials for Wellcare Healthplans Support
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Difficult to reach support; automated system is hard to navigate.
From Chris C Uow at 07/19/24 -
Lack of response, disconnected numbers, and ineffective grievance handling make customer support frustrating. Calls go unanswered or are misleading, adding to the dissatisfaction.
From Steven Arzola A at 04/24/23 -
Incredibly terrible service with phone issues and unresponsive system.
From Scott S Rqt at 05/25/23 -
Unprofessional service asking repeatedly for ID, communicating rudely, and having account specialists with unusual names.
From Steven Arzola A at 04/27/23 -
Forty-five minutes with customer service finally allowed logon access.
From Zanele Pikelela at 04/10/24 -
Difficulty understanding offshore support; ineffective alternative suggestions.
From GregK at 05/27/24
Frequently Asked Questions About Wellcare Healthplans
Explore frequently asked questions about Wellcare Healthplans to quickly find the information and support you need.
Centene acquired Wellcare in January 2020.
Wellcare By Allwell Our family of products is growing! Medicare Advantage plans offered through Wellcare By Allwell, formerly Ascension Complete, can be accessed on their website.
Serving 1.1 million Medicare beneficiaries across the U.S. Centene offers Medicare plans under the singular national brand Wellcare. We focus on simplifying the healthcare experience for our members and offer coverage that goes beyond Original Medicare to help our members live better, healthier lives.
Beginning Jan. 1, 2022, Centene's Medicare brands, including Allwell, Health Net, Fidelis Care, Trillium Advantage, 'Ohana Health Plan, and TexanPlus will transition to the Wellcare brand. Learn more about Centene Corporation.