Wells Fargo Automotive Finance Customer Service Contacts
Wells Fargo Automotive Finance is a leading provider of auto financing solutions, catering to individual consumers and dealerships across the United States. Offering a comprehensive range of services, including loans for new and used vehicles as well as refinancing options, Wells Fargo helps customers manage car purchases with ease and flexibility. With a reputation for reliability and competitive rates, Wells Fargo Automotive Finance simplifies the car buying process, making it a trusted choice for automotive financing.
Phone Number & Contact Info
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- Wells Fargo Automotive Finance Most Popular Number
- 800-289-8004
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- Website
- www.wellsfargo.com
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- Social Media Channels
- No social media available.
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-559-3557
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- Mailing Address:
Wells Fargo Automotive Finance Customer Service Overview
Wells Fargo Automotive Finance has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Wells Fargo Automotive Finance
Customers contact Wells Fargo Automotive Finance for various reasons. Most popular of them are questions like "What is Wells Fargo Automotive Finance?", "What are the interest rates for Wells Fargo Automotive Finance?", "What are the eligibility criteria for Wells Fargo Automotive Finance?".
User Testimonials for Wells Fargo Automotive Finance Support
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Helpful interaction eased concerns about delayed payment resolution.
From Guest-3072279 at 2021-11-16 -
Poorly trained staff unable to handle phone issues, and no website notice about the Zelle outage, caused frustration.
From jack at 2024-07-15 -
No effort to escalate or restitute issues, reflecting poor customer care.
From BH at 2023-03-01 -
Terrible service, unresponsive reps, and unhelpful communication. They make it a struggle to resolve disputes, and one rep even refused to disclose reporting dates. Never again!
From Painfully Thrifty at 2023-05-10 -
Difficulty handling large wire transfers remotely, requiring in-branch visits for amounts exceeding $100k, causing inconvenience for those frequently traveling or living in areas without nearby branches.
From Cheri G. at 2022-11-28 -
Service delay and unprofessional behavior led to leaving without completing the appointment. Consideration of better management needed.
From Roger Lucas Savage at 2023-02-14
Frequently Asked Questions About Wells Fargo Automotive Finance
Explore frequently asked questions about Wells Fargo Automotive Finance to quickly find the information and support you need.
Wells Fargo Auto Finance, Inc.
Why doesn't Wells Fargo do car loans anymore? They do! The bank slashed its lending operations during the early months of the pandemic to focus more on the dealers it already worked with closely. You can still find Wells Fargo loans, mostly at franchise dealers.
New and used car loans Although Wells Fargo does not disclose its terms, you can expect terms between 12 to 72 months. Your rate will be based on factors like your credit score and the vehicle you choose. For the best terms, come with an excellent credit score of 740 or higher.