Wendy's Customer Service Contacts
Wendy's is a renowned fast-food company, famous for its fresh, never-frozen beef hamburgers and signature Frosty desserts. Founded in 1969 by Dave Thomas in Columbus, Ohio, Wendy's has grown into a global brand, boasting over 6,700 locations worldwide. The company prides itself on delivering high-quality food and superior customer service, making it a top choice for quick-service dining. Wendy's also emphasizes sustainability and community involvement, continuously striving to improve its environmental and social impact.
Phone Number & Contact Info
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- Wendy's Most Popular Number
- 888-624-8140
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- [email protected]
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- Website
- www.wendys.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-443-7266
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- Mailing Address:
- Dublin, OH
Wendy's Customer Service Overview
Wendy's has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Thursday have the longest wait times.
Top Reasons Customers Contact Wendy's
Customers contact Wendy's for various reasons. Most popular of them are questions like "What are Wendy's regular operating hours?", "Does Wendy's have a breakfast menu?", "What allergens are present in Wendy's food?".
User Testimonials for Wendy's Support
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Horrible experience with incorrect order and long wait. Employees seemed more focused on talking than serving customers, prioritizing drive-thru over lobby. Bad service and incomplete food order were disappointing.
From Janet T Jvq at 2024-10-26 -
Attitude check needed at the drive-through, refusal to identify, and reluctance to provide service. Additional customer relations training suggested.
From Mary P Maq at 2024-04-24 -
Horrible service at Greenville Texas location recently. Employees are unproductive, failing to meet expectations, and not providing what customers pay for.
From Jennifer M Idc at 2023-11-26 -
Ignored by staff while waiting with others, treated with bad attitudes, and no acknowledgment led to an embarrassing exit without purchase.
From Giancarlo Vzx at 2024-10-05 -
Fast service, tasty food at Wendy's Kirkby.
From Gemma Baxendale at 2024-10-28 -
Workers and manager failed to apologize for the inconvenience.
From Stacy customer at 2024-10-18
Frequently Asked Questions About Wendy's
Explore frequently asked questions about Wendy's to quickly find the information and support you need.
Wendy's Restaurants is the parent company of Wendy's International, LLC, formerly known as Wendy's International, Inc. Wendy's International, LLC is the indirect parent company of Quality Is Our Recipe, LLC (“Quality”), which is the owner and franchisor of the Wendy's® restaurant system in the United States.
Flynn Group—the world's largest franchisee entity—announced Thursday that it acquired 83 Wendy's stores. The company now owns 277 Wendy's restaurants, making it one of the biggest operators in the burger chain's system.
Flynn Group—the world's largest franchisee entity—announced Thursday that it acquired 83 Wendy's stores. The company now owns 277 Wendy's restaurants, making it one of the biggest operators in the burger chain's system.
Kirk TannerPresident and Chief Executive Officer, Director Mr. Tanner has served as a director and as President and Chief Executive Officer of the Company since February 2024.