Windstream Customer Service Contacts
Windstream Holdings, Inc., operating under the name Windstream Communications, offers a comprehensive suite of network communication services including broadband, VoIP, and MPLS solutions across the United States. The company also provides robust managed services such as virtual servers, managed firewalls, data storage solutions, and cloud-based voice services, catering primarily to business clients.
Phone Number & Contact Info
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- Windstream Most Popular Number
- 800-347-1991
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- [email protected]
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- Website
- www.windstream.com
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- Opening Hours:
- Mon-Fri 7am-8pm, Sat 8:30am-5pm ET
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- Additional Contact numbers:
- 855-962-4053 888-715-3291
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- Mailing Address:
- 400 W 15th St #440, Austin, TX 78701
Windstream Customer Service Overview
Windstream has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 12 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Windstream
Customers contact Windstream for various reasons. Most popular of them are questions like "Is Windstream the Cheapest Internet Service?", "Is Windstream Internet Service Any Good?", "How fast is Windstream's internet service?".
User Testimonials for Windstream Support
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Zero accountability and no response from customer service during outages.
From Darin B Qeh at 10/17/24 -
Long wait times and repeated calls without resolution for promised gift card. Frustrating misinformation about eligibility.
From Deborah B Enz at 07/17/24 -
Technician visits often result in temporary fixes.
From Eugene S Ujv at 08/26/24 -
Rude employees and unhelpful management staff failed to resolve my issue, with no follow-up. Representative Sheelene was particularly unprofessional.
From SYLVIA C Hzs at 06/28/24 -
Rude and difficult-to-understand service, with repeated holds leading to hang-ups.
From Guest-6124275 at 09/23/24 -
Hold times exceeded an hour, with calls often disconnected by representatives. Issues unresolved due to unrecorded account information.
From Kristi p Nny at 03/18/24
Frequently Asked Questions About Windstream
Explore frequently asked questions about Windstream to quickly find the information and support you need.
Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice and digital TV to consumers.
Corporate Profile Windstream, a privately held company headquartered in Little Rock, Ark., operates three brands including Kinetic, Windstream Enterprise and Windstream Wholesale. Additional information is available at windstream.com. Follow us on X (Twitter) @Windstream.
Driving directions to Windstream Communications Corporate Headquarters, 4005 N Rodney Parham Rd, Little Rock - Waze.