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Xero Customer Service Contacts
Xero Ltd is a leading provider of cloud-based accounting solutions tailored for accountants, bookkeepers, and small to medium-sized enterprises (SMEs). The company delivers a comprehensive range of accounting features, such as bank transaction management, invoice handling, financial reporting, and sales tax computation, designed to streamline business processes and enhance financial management.
Phone Number & Contact Info
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- Xero Most Popular Number
- No contact number available.
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- Website
- www.xero.com
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- Opening Hours:
- Mon-Fri 8am-9pm, Sat 9am-6pm, Sun 10am-5pm ET
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- Mailing Address:
- Wellington, New Zealand
Xero Customer Service Overview
Xero has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 43%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Xero Support
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Seven days of calls and repetition with language barriers and no escalation available, only one callback received. Frustrating long waits without resolution, lacking necessary tools to effectively solve issues. Avoid giving sensitive info online. Account freeze threats frequent.
From Jaime B Uac at 2024-10-17 -
Frustration with customer service due to lack of communication and inability to resolve chargeback issues, leaving us helpless.
From STEVEN P Eaq at 2024-07-02 -
Easy navigation to support and prompt query resolution were appreciated, leading to satisfaction with the response time.
From Anna Charalambous at 2024-10-23 -
First class interactions with account manager and agent, resolving issues effectively. One-on-one meetings recommended for clarity over emails.
From Helen at 2024-10-17 -
Limited contact options and lack of immediate support accessibility for businesses needing assistance.
From Ashley Breese at 2024-10-29 -
Ignoring feedback on new features and overlooking requests to maintain classic invoicing.
From Mike Stepka at 2024-10-28
Frequently Asked Questions About Xero
Explore frequently asked questions about Xero to quickly find the information and support you need.
Xero is entirely cloud-based accounting software for small businesses. It performs bookkeeping functions like invoicing and payroll and allows you to connect the program to a live bank feed.
Is Xero a good company to work for? Xero has an overall rating of 4.0 out of 5, based on over 1,409 reviews left anonymously by employees. 75% of employees would recommend working at Xero to a friend and 68% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
Subscription-based business model With this model, customers pay a recurring fee to access a product or service on a regular basis.
They both offer a wide range of features, an easy-to-use interface and competitive pricing. However, QuickBooks is best for businesses that outsource their accounting tasks to a bookkeeper or accountant while Xero is a better fit for businesses that need online accounting software and unlimited users.