Xerox Customer Service Contacts
Xerox stands at the forefront of integrating digital and physical technologies. By leveraging advanced automation and innovative personalization techniques, we aim to enhance productivity, fuel business expansion, and bolster global security.
Phone Number & Contact Info
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- Xerox Most Popular Number
- 800-822-2979
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- Website
- www.xerox.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Xerox Customer Service Overview
Xerox has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Xerox
Customers contact Xerox for various reasons. Most popular of them are questions like "How does Xerox technology work?", "Are there any warranties or guarantees on Xerox products?", "What products and services does Xerox offer?".
User Testimonials for Xerox Support
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Difficulty finding contact numbers and lack of responsiveness hinder resolving equipment issues effectively.
From Christian E Xrj at 06/06/24 -
Unresolved inquiries, missed appointments, and poor follow-up mark a disappointing support experience.
From Guest-5910857 at 06/09/24 -
Consistent connection issues require frequent technical support, often leading to charges for phone assistance, especially if out of warranty. Escalating costs include a $99 minimum for third-party on-site visits. Frustrating experience with repeated calls for help detracts from product reliability.
From David Y Gjk at 02/29/24 -
Difficult to reach support; no response after multiple contacts. Avoid.
From james g Muq at 01/21/24 -
Support hung up three times, directed to a lengthy manual online, and tech support lacked answers, wasting time and money.
From DANIEL G Ehv at 01/04/24 -
Unhelpful service experience once warranty expired; suggested irrelevant solutions.
From Kim R Hqc at 10/09/23
Frequently Asked Questions About Xerox
Explore frequently asked questions about Xerox to quickly find the information and support you need.
Xerox focuses on its document technology and document outsourcing business, and traded on the NYSE from 1961 to 2021, and the Nasdaq since 2021.
Xerox Scandal: Accounting The SEC alleged that Xerox's management accelerated the revenue recognition of leasing equipment by upwards of $3 billion over a four-year period and overstated the company's pre-tax earnings by $1.5 billion to alleviate pressure from Wall Street and to hide the company's true performance.
Xerox, major American corporation and brand that was a pioneer in office technology, notably being the first to manufacture xerographic plain-paper copiers. Headquarters are in Norwalk, Connecticut. The company was founded in 1906 as the Haloid Company, a manufacturer and distributor of photographic paper.
The Xerox s failure to promote its own inventions was, again to great extent, the victim of its management by number. The philosophy of management by number is appropriate for established products in established markets, but not for launching new products to create new markets.