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Xfinity Customer Service Contacts
Xfinity, a key player in the American telecommunications sector, operates under Comcast Cable Communications, LLC, a division of Comcast Corporation. This brand is renowned for offering a comprehensive array of services including cable TV, internet, telephone, and wireless solutions to consumers.
Phone Number & Contact Info
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- Xfinity Most Popular Number
- 800-934-6489
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- [email protected]
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- Website
- www.xfinity.com
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- Opening Hours:
- Mon-Sat, 7 AM to 9 PM
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- Additional Contact numbers:
- 866-202-2708
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- Mailing Address:
- Philadelphia, Pennsylvania, U.S
Xfinity Customer Service Overview
Xfinity has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 33 seconds. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Xfinity
Customers contact Xfinity for various reasons. Most popular of them are questions like "What is Xfinity?", "Do I need to have Xfinity Internet to use Xfinity Home Security?", "What is Xfinity Home Security?".
User Testimonials for Xfinity Support
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Left without cell service during a critical time and emails for assistance were ignored, yet payment was still demanded.
From John O Zte at 2024-10-07 -
Cannot reach a human for support; wasted hours with no resolution.
From Laura R Ezb at 2024-09-20 -
No text updates, site down, and calls unanswered. Xfinity trucks passed by without stopping to provide information.
From Fransisco Ltc at 2024-09-18 -
Being told by Xfinity that they never initiate calls unless contacted first raised concerns. The callers had similar accents to Comcast agents, suggesting possible involvement of current or past employees. Stay vigilant.
From Linda C Jsf at 2024-10-14 -
Difficulty speaking to a human, unhelpful corporate office, and broken promises. Communication frustrating and unsatisfactory.
From Linda Y Qqe at 2024-10-18 -
Difficulties with the automated system led to frustration in getting human assistance. A mailed payment might result in a late charge, which I will contest.
From Linda H Xmk at 2024-10-16
Frequently Asked Questions About Xfinity
Explore frequently asked questions about Xfinity to quickly find the information and support you need.
At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.
AT&T is the world's largest telecommunications company, and Comcast is the second-largest, so nah, Comcast doesn't own AT&T. Comcast does own Xfinity, though, which is why you may sometimes see it referred to as Xfinity from Comcast.
While Xfinity and Comcast are part of the same company, they represent different aspects. Comcast is the parent corporation, while Xfinity is the brand that provides cable, internet, and other services. With a wide range of services and flexible plans, Xfinity stands as a competitive choice among ISPs.
Verizon and Xfinity are not the same company. They're two separate entities—the former is a fiber internet and wireless provider, and the latter is a cable TV and internet provider. It can be easy to confuse Verizon with Xfinity because of Xfinity Mobile.