Zendesk Customer Service Contacts
Zendesk Inc. specializes in creating innovative software solutions, providing organizations with a robust software-as-a-service (SaaS) platform designed to enhance customer service operations.
Phone Number & Contact Info
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- Zendesk Most Popular Number
- 888-670-4887
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- [email protected]
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- Website
- www.zendesk.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- San Francisco, CA
Zendesk Customer Service Overview
Zendesk has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Zendesk
Customers contact Zendesk for various reasons. Most popular of them are questions like "Is there a mobile app for Zendesk?", "What are the main features of Zendesk?", "Is there a free trial available for Zendesk?".
User Testimonials for Zendesk Support
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Complicated chat-based helpdesk and reliance on scripted interactions have frustrated users, reducing support quality and efficiency. Many have started seeking alternatives due to diminished direct assistance.
From Guest-6067296 at 2024-08-26 -
Lack of follow-up after creating tickets and using the bot system, which only provides article links, shows a lack of attention and concern for business needs.
From David H Plz at 2024-08-19 -
Difficult to get support, with responses that are undeliverable. Efforts are ignored, and tickets close unresolved.
From Antoinette K Jpd at 2024-05-07 -
Lack of response to emails and issue with reimbursement.
From Abigale A at 2024-03-07 -
Ignoring customer concerns, Zendesk offers no spam protection. Questions remain unanswered, leading to a poor experience even for long-term customers.
From Wizzou at 2024-10-24 -
Refusal to help with complex issues, auto-closed tickets, and lack of effective resolution when human support is involved.
From John Doe at 2024-10-16
Frequently Asked Questions About Zendesk
Explore frequently asked questions about Zendesk to quickly find the information and support you need.
What does Zendesk do? Over 100,000 businesses rely on Zendesk to make customer experiences better. We provide a complete customer service solution that is easy to use and scales with your business. Customer service is about more than the customer.
62% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zendesk 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.
In June 2022, it was announced that Zendesk would be acquired by a consortium of private-equity firms led by Permira and Hellman & Friedman in an all-cash deal worth $10.2 billion.
Omnichannel Support One of Zendesk's standout features is its ability to consolidate customer interactions from various channels into one place. Whether emails, social media messages, phone calls, or live chats, Zendesk enables businesses to manage customer queries in various formats and boost customer engagement.