Ziply Customer Service Contacts
Ziply Fiber is a leading telecommunications company that specializes in providing high-speed fiber internet services to customers in the Pacific Northwest. With a focus on reliability and customer satisfaction, Ziply offers a range of internet plans designed to meet diverse digital needs, from basic browsing to high-demand streaming and gaming. As a company committed to technological advancement, Ziply Fiber continually invests in infrastructure upgrades to ensure fast and secure internet connectivity for both residential and business customers.
Phone Number & Contact Info
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- Ziply Most Popular Number
- 833-926-2744
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- Website
- ziplyfiber.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Kirkland, Washington, U.S
Ziply Customer Service Overview
Ziply has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
User Testimonials for Ziply Support
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Female support request ignored, male technician sent instead.
From Tova Gdb at 2024-07-19 -
24-hour support helpful for customers needing immediate assistance.
From Sumeya Xiz at 2024-06-22 -
Lack of follow-up from a supervisor regarding incorrect billing.
From Kim C Ipj at 2024-05-14 -
Poor communication and lack of escalation in resolving issues, with unhelpful interactions and limited access to higher management.
From Izabell Ocx at 2024-02-05 -
Looking into blacklisted IP issue, affecting email and phone services, acknowledged but unresolved by Ziply.
From dana f Aho at 2024-01-04 -
Hours spent on the phone, issue remains unresolved.
From Guest-5627947 at 2024-02-16
Frequently Asked Questions About Ziply
Explore frequently asked questions about Ziply to quickly find the information and support you need.
Ziply Overview Ziply provides fiber internet with speeds reaching 1 Gbps and faster to select areas in the Northwest.
Fresh off of filing for bankruptcy, Frontier no longer has a stake in the Pacific Northwest. Frontier Communications' Northwest operations and assets are now Ziply Fiber. Ziply is a new company that is investing $500 million to improve its network and service.
As a homegrown company, Ziply Fiber takes pride in living, building and delivering top-notch fiber optic internet services within the Pacific Northwest. With our headquarters in Kirkland and Everett, Washington, we are deeply rooted in the region.