FAQ

Yes, to remove any personally identifying information from our community phone book please see our Opt Out page .

In every email we send to our users, there is a 1-click unsubscribe link in the footer.

No. To protect the privacy of our users and others, you can only run reverse phone lookups in CallerSmart's phone book, i.e. you can only find the owner's name using a phone number that has called you or you have been given. We do offer the option to run searches via a person's name or email via a trusted third-party service. You can run a search for more information using a name or email by clicking on the Name or Email option from the tab that appears above the blue phone number search box on our site.

Trust Factor is based on the collective user feedback about a phone number. Unwanted callers and scammers have the lowest score. Trusted callers have the highest.

Our database isn't recognizing the number you entered as a valid phone number for three potential reasons:

1. The particular area code and exchange combination is not a part of the North American Numbering Plan.
2. The particular area code and exchange combination does not exist.
3. The particular area code and exchange combination was recently created and activated. Our database is updated routinely and this number should be added in the near future.

CallerSmart offers a 100% money-back guarantee. If you're unhappy with your recent purchase on our site for any reason, please get in touch with us. You can reach us by replying back to any email you have received from us or by using our Contact Us page. Requests for refunds must be received within 24 hours of purchase and be accompanied by a valid reason for the request. Once granted the full refund can be found on your statement in 5 to 10 business days.

To cancel your monthly web subscription to CallerSmart Premium, please do the following:

1. Log into your CallerSmart account via our website.
2. Click on the avatar icon that appears in the top right-hand corner of the site. If you are on a mobile device tap the menu icon in the top right-hand corner and choose Profile from the dropdown menu.
3. Navigate to Subscription from the menu on the left sidebar. On mobile, scroll down; this menu item appears at the bottom of the screen below your profile information.
4. To prevent your CallerSmart Premium monthly subscription from renewing automatically, you must turn off automatic renewal at least 24 hours before the renewal date. To do this, click or tap the toggle button that appears on the Subscription page under the Automatic Renewal section.

If you have any issues canceling your subscription, please get in touch with us by replying to any email you have received from us or by using our Contact Us page.

Since we're CallerSmart, we wanted our badges to highlight interesting, little-known, or curious facts about some really smart people!

A user's rank in our community phone book improves based on the contributions he or she makes which help other users. The lower the rank, the better.

Go into our app from your iPhone and then go to the Edit Profile screen. You can change it to whatever you'd like - so long as it doesn't contain spaces or other weird characters.

Simply add useful feedback about people or businesses that have called you.

Share With Friends allows you to share CallerSmart with your friends, boost your Caller I.Q. points, and get free credits. Every friend you refer who creates their CallerSmart account via your unique URL and fills out their profile will get a free credit. You'll also get a free credit for each successful referral. Credits can be used for either Premium Lookup Reports or Past Activity Reports in our app or on our website. Best of all, they never expire!

Awesome! In addition to sharing CallerSmart with your friends, you can also leave us a positive review in the App Store. Positive reviews will help other people find CallerSmart in the App Store!

In our app go to Settings on the main menu and click the "Manage Account" button. You'll be taken to a Delete Account screen which will walk you through the steps to delete your account.

Please be aware that once you delete your account you will no longer be able to log into it, your phone number will no longer be claimed, and any active CallerSmart subscriptions you have will need to be cancelled before you can delete your account.